Field Service Engineer
Barcelona, SpainCompetitiveOn-siteFull time0 applicants
About this role
Why Choose TD SYNNEX:
As a
Fortune 500 global corporation
, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.
About the role:
The
Field Service Engineer
is responsible for 2nd level client support and services. This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level.
Responsibilities
- Maintain applications on end user devices:
- install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.
- Maintain the estate of end user devices: Identify, analyze and repair equipment failures. Order and replace parts/material as needed.
- Maintain other equipment including printers, scanners, warehouse equipment
- such as RDTs, etc.
- Be the local hands and eyes for network and server equipment based locally.
- Provide first and second level support for incidents and service requests to business colleagues.
- Perform problem resolution and investigation into incidents.
- Maintains asset inventories, ensures stock of devices and peripherals is appropriate, orders new equipment
- etc
- Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.
- What we're kindly looking for:
- 1 to 3 Years of relevant work experience.
- Associate Degree with Systems Engineering or Related field of study required.
- Other Education / Certifications: MCSE, SCCM, ITIL Foundation, CCENT.
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