Sales Support Representative

About this role

Responsibilities

• Responsible for providing quotations and technical support for UPS, MV and LV solutions. Prepares tender documentation and handles customer inquiries, ensuring high-quality technical and commercial support via phone, email, and occasional customer visits, max 20% travel and meeting customers.
• Provide accurate sales pipeline maintenance
• Be capable of turning customer documentation into offers and contracts.
• Lead and Opportunity Management: Conduct initial discovery meetings, identify, track and qualify leads, and ensure follow-up actions are taken to drive sales opportunities. Prepare quotations.
• Customer Interaction and Issue Resolution: Serve as the first point of contact for customer calls when sales professionals are unavailable, providing timely and accurate information. Address delivery issues, handle complaints, and support customer relationship management.
• Administrative and logistical support. Participate in order management and assist securing deliveries.

Requirements

• Minimum Bsc. In Electrical field
• Minimum 5 years of sales/project experience in similar field preferred
• Fluent in Finnish and English
• Broad buildings electrical distribution system knowledge especially UPS, MV and LV.
• Understanding of common commercial terms, and preferably segment expertise in C&I-segment.
• Have a basic knowledge of product portfolio, marine application, understanding of the security standards used by defence sector
• SAP knowledge and experience.
• Be a visible advocate of digital tools & cadence systems to drive sales efficiency/effectiveness.
• Ensure the highest level of ethical behavior and safety standards are implemented and aligned with Eaton's culture.
• A team player, consultative & detailed, driven, resilient & can-do attitude. Positive and energetic.