Technical Account Manager

Veikkaus is a gaming company for everyone, striving to be better in every aspect. Our passion is to drive better gaming so that our customers can enjoy every moment. Caring, teamwork, and courage are the values that guide everything we do. Responsibility is a core of our operations. Our goal is to be a respected and successful international money gaming group that continuously improves while always putting both customers and employees first. For a better game - and working life.

Technical Account Manager

We are looking for a recent graduate or an experienced ICT professional to join Veikkaus' Delivery and Support team. In this role you will act as a Technical Account Manager for the B2B clients of our subsidiary, Fennica Gaming.

A great Technical Account Manager is like a star defender in a football team, always ensuring that their customer - the goalkeeper - never has to worry about overly technical matters.

Job responsibilities:

Managing update cycles for multiple gaming systems - from acceptance testing to production

Handling various incident and problem management tasks as part of Veikkaus' incident management processes

Daily use of key systems and tools such as ITIL, JIRA, Confluence, Service Now, Slack, Teams, GCP, GitLab and AWS

Noncustomer related documentation activities around Veikkaus B2B products

You will succeed in this role if you have:

A relevant ICT degree or qualification

Strong organizational skills and the ability to manage strict timelines

Experience with different mobile platforms (iOS/Android)

A proactive, service-oriented mindset with good self-leadership skills

Strong partner and vendor collaboration skills

Motivation to develop your skills and expertise

Good documentation and communication skills in English

Considered an advantage:

Previous experience in the gaming/gambling industry

3+ years of experience in ICT specialist roles

We offer:

A workplace where the game evolves - and so do you. You'll face meaningful challenges and g