Senior Product Manager - Rider Core Product

About this role

Responsibilities

• End to end own and continuously improve key parts of the rider journey.
• Identify friction points, drop-offs, and unmet needs using data, research, and direct user feedback.
• Drive improvements in conversion, engagement, retention, and overall customer satisfaction.
• Translate business goals and user insights into clear problem statements and high-impact opportunities
• Validate ideas through experiments, rapid prototyping, and data-driven decision-making.
• Balance short-term wins with long-term platform improvements.
• Build strong partnerships with engineering, design, data, marketing, operations, and other teams
• Align stakeholders around clear goals and success metrics.
• Communicate vision, progress, and trade-offs effectively.
• 7+ years of experience as a Product Manager, within a fast-paced environment on a multi million customer facing product such as mobility, food delivery etc
• Strong, proven experience with discovery and delivery. Proficient experience using quantitative and qualitative data to inform and drive product decisions
• A passion for creating simple, user-friendly, and highly effective products.
• Exceptional communication skills, with the ability to clearly articulate user problems, data evidence, target audience and suggested solutions.

Requirements

• A strategic and analytical mindset, demonstrating a commitment to deeply understanding competitor actions and critically evaluating the Why and their relevance before adopting any approach.
• Experience with Tableau, Mixpanel, or similar analytics tools
• High agency: Proactive, end-to-end ownership, energetic, solution oriented with bias toward action
• English Fluent
• Flexible working arrangements
• LinkedIn Learning
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Short term EU work policy
• Mobility Credit
• Health Insurance
• Employee assistance program

About FREENOW

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.