Team Leader - IT End-user Services

At IQM, we build world-leading quantum computers for the well-being of humankind. We design systems to tackle computational challenges beyond the practical limits of classical machines. Our work sits at the edge of science and engineering. It's complex, demanding, and deeply collaborative. We turn deep research into reliable, full-stack systems that drive discoveries in fields like medicine, energy, and technology, reshaping how the world computes.

Join the team that gives quantum a heartbeat.

The work

IQM is growing, and so is the need for a smooth, reliable end user experience. You will help make everyday work at IQM simpler and fluent, across devices, tools, and ways of working.

You will lead end user services as a domain owner. That means keeping daily support running well, driving improvements that stick, and building a scalable delivery model with internal and external partners.

What you'll actually do Lead end user services as a domain, ensuring reliable daily operations and a consistently good user experience

Oversee support delivery, manage escalations, and keep service levels on track

Own SLAs, KPIs, and reporting, and use data to drive improvements

Build scalable service delivery with internal teams and external partners

Ensure smooth device provisioning, software deployment, and asset control

Develop vendor relationships and improve delivery through structured collaboration

Drive automation, self-service, and clear end user guidance

Support collaboration tools and improve how people work day-to-day

Contribute to planning and budget follow-up within your area

What we're looking for Experience running end user services or workplace IT in an environment where reliability and scale matter

Experience leading others, either as a team lead, service lead, or domain owner

Confidence owning services end to end, including SLAs, KPIs, and continuous improvement

High-level understanding of endpoint management across device and softwar