Customer Experience Specialist
SwedenCompetitive0 applicants
About this role
SAVR is a fast-growing Swedish fintech company on a mission to reinvent investing. We empower investors with a platform that offers lower fees, greater transparency, and a radically improved experience.
We’re not just building another investment service — we’re reimagining how financial products should work for people, not just institutions. As part of our ambitious, innovative and curious team, you’ll help shape the future of investing in Sweden and beyond.
Responsibilities
- As a Customer Experience Specialist at SAVR, you’ll become a true product expert and the voice of our customers. You’ll help investors navigate our platform with confidence, provide thoughtful and proactive support, and play a key role in continuously improving how we communicate, solve problems, and deliver value. Working closely with your CX teammates and other teams across SAVR, you’ll help shape how great customer experiences are built and scaled.
- Your Mission
- Engage with customers via live chat, email, and phone, ensuring every interaction feels personal, supportive, and efficient
- Conduct simple analyses to understand customer inquiries and identify opportunities for improvement
- Proactively address recurring issues to enhance the overall customer experience
- Handle various back-office tasks such as onboarding and offboarding customers, including KYC, AML, and MAR-related processes, as well as managing customer transfers in and out - always ensuring compliance, accuracy, and a smooth customer journey
- Collaborate with internal teams and external partners to resolve queries and share insights
- Contribute to developing best practices and smarter ways of working as our customer base grows
- You’ll Thrive in This Role If You...
- Have experience in a customer-centric or support-focused environment
- Are proactive, detail-oriented, and calm under pressure - whether it’s quiet or stormy
- Communicate clearly and empathetically, both in writing and speech
- Enjoy problem-solving and thinking one step