Customer Insight Manager

Drive innovation where it matters

At Mölnlycke, we believe that real impact starts with people. People who challenge the status quo. People who care deeply about improving outcomes in healthcare.

As a global medical solutions company, we design and deliver innovative products and services that make a real difference for patients and healthcare professionals worldwide.

In Wound Care, we help prevent, manage, and accelerate the healing of wounds.

Mölnlycke is now looking for a Customer Insight Manager to strengthen our Global R&D innovation capability.

Why this role matters

This is a newly created role with a clear mission: to ensure that every innovation starts with a deeply understood, validated customer need.

You will play a critical role in translating clinical insights into actionable inputs that shape future solutions. Your work will directly influence how we define, prioritize, and develop innovations across our wound care ecosystem.

Here’s how you’ll make an impact:

Identify, validate, and quantify unmet customer needs to guide early innovation decisions

Translate clinical workflows and user insights into actionable requirements and design inputs

Shape minimum viable product (MVP) definitions and innovation roadmaps

Partner closely with Marketing and cross-functional teams to align insight generation with strategy

Bring a customer-first mindset into R&D and influence key stakeholders across the organization

Contribute to building new ways of working, embedding customer-centricity in early innovation

What you’ll be doing

In this role, you will operate at the intersection of research, strategy, and product development:

Conduct and synthesize user research, clinical observations, and workflow analysis

Translate qualitative and quantitative insights into clear, structured recommendations

Support concept validation through usability studies and feedback loops

Develop user personas, journey maps, and ecosystem insights

Provide input into innov