Customer Care Agent - Czech and/or Slovak Speaking

Do you speak Czech and/or Slovak and are passionate about delivering a first-class customer experience in every interaction? Then this could be the opportunity for you to join an international customer service team in Trollhättan, Sweden.

About the positionIn partnership with our client we are now looking for a Czech and/or Slovak Customer Care Agent for a consulting assignment.

At a modern office in Trollhättan, you will become part of an engaged team handling customer service for international markets. You will collaborate closely with both Swedish and international colleagues, as well as with other departments within the company. As a Customer Care Agent, you will have a varied workday where you act as the customers’ first point of contact, providing support and guidance related to the company’s market-leading brands. With your strong communication skills and service mindset, you ensure that customers receive the best possible assistance.

In the customer service team, you and your colleagues will meet curious customers mainly via phone. Your main responsibilities will include:

Providing product information and guidance

Handling questions related to payment options

Conducting follow-up calls to ensure customer satisfaction

Giving tips and recommendations with a focus on increasing sales

We are looking for someone whoHas strong language skills in Czech and/or Slovak, as well as English, both spoken and written

Is collaborative and enjoys working in a team-oriented environment. You are comfortable building relationships both within and outside your own department and understand the value of teamwork in achieving shared goals

Is service-minded and communicative. You have a natural ability to listen to and understand customer needs and can communicate solutions in a clear and engaging way. Your customer interactions are characterized by professionalism and a genuine desire to help

Previous experience within customer service and/or sales is considered a strong merit.