Outbound Sales Team Lead
About this role
Outbound Sales Team Lead
London | On-site | Full-time
About the team
The UK Outbound Sales team sits at the heart of SumUp's merchant growth engine, responsible for bringing our financial tools to the small businesses that need them most. The team is at a pivotal moment: strong foundations have been laid, and now there's a genuine opportunity to raise the bar, build consistency, and create an outbound model that can serve as a blueprint across markets. This role carries real weight — you'll inherit a team with potential, shape how it performs, and have a direct line to what outbound excellence looks like at SumUp.
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Responsibilities
- Lead, coach, and develop a team of Account Executives through 1:1s, call shadowing, deal reviews, and hands-on pipeline support
- Own outbound strategy end to end — from territory planning and account sourcing to messaging and sequencing — and translate it into consistent team execution
- Identify performance gaps, build clear action plans, and drive accountability across revenue, activation, and outreach quality
- Use data to track performance trends and turn insights into practical improvements at both individual and team level
- Partner closely with the Head of Sales UK to shape outbound strategy, share what's working, and contribute to hiring and onboarding as the team scales
- What we’re looking for
- Solid background in outbound sales, including hands-on experience managing and coaching Account Executives in a similar environment
- Deep knowledge of the full outbound toolkit — cold calling, sequencing, objection handling, territory planning — and a track record of coaching others to do it well
- Experience in payments, fintech, or hospitality with a strong understanding of the SMB landscape and what motivates merchant customers
- Ability to balance strategic thinking with fast, practical execution — spotting what's broken and fixing it without losing momentum
- Comfort working in a turnaround or high-growth environment where resilience, data-driven decision making, and a coaching mindset are non-negotiable
- Why you should join SumUp
- 🌎 Opportunity to work with a truly global, multicultural team from our central Covent Garden location, wrapped in historic charm and modern flair. This involves an office-first setup
- 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
- 🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves
- 📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education
- 🏥 Health matters: private health insurance, including optical and dental
- 🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta
- 💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%)
- 🛡 Peace of mind: life insurance from MetLife for 2× your salary
- 🌴 Break4me: 1-month sabbatical after 3 years of service
- 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
About SumUp
Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.