Senior Operations Specialist, Fleet Quality & Excellence, Germany

About this role

Responsibilities

• Lead and coordinate cross-functional projects related to fleet operations, quality standards, and structural improvements.
• Drive implementation of strategic fleet initiatives, ensuring alignment across Operations, Finance, Legal, HR, and Compliance.
• Strengthen and further develop Fleet Quality & Excellence frameworks and processes.
• Support regulatory and legal alignment by translating requirements into practical operational safeguards.
• Contribute to topics related to commercial and employment law by ensuring operational readiness and structured documentation.
• Support GDPR-related implementation and awareness in collaboration with relevant stakeholders.
• Conduct risk assessments and proactively identify operational or compliance gaps.
• Improve governance structures, documentation standards, and audit preparedness.
• Act as a senior point of contact for complex, high-impact fleet topics.
• Responsible for overseeing the Excellence of Processes.
• 4+ years of experience in operations, project management, governance, or similar strategic roles.

Requirements

• Experience leading cross-functional projects in dynamic environments.
• Strong analytical and structured thinking skills.
• Solid understanding of commercial and employment law principles is a plus.
• Familiarity with GDPR requirements in Germany and the EU is beneficial.
• Strong stakeholder management and communication skills.
• Fluency in English required. German strongly preferred.
• Impact at scale: The chance to shape how Wolt collaborates with courier fleet partners in a fast-scaling, international environment. Your work will directly influence service quality, partner success, and customer satisfaction.
• Cross-functional exposure: Close collaboration with Operations, Compliance, Legal, Finance, and Safety teams, giving you broad business insight and strong strategic skills.
• Innovation & ownership: Freedom to drive projects, test ideas, and implement solutions that make a tangible difference in efficiency and partner relationships.
• International environment: A truly multicultural workplace where English is the common language, and additional languages are a real asset.
• Great culture: A supportive, down-to-earth team environment where collaboration and continuous improvement are part of our DNA.

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Joining Fleet Operations at Wolt means stepping into a role where challenges come fast and opportunities come even faster. You’ll lead from the front, push boundaries, and turn complexity into results. If you’re ambitious, thrive in dynamic environments, and see every obstacle as a chance to win - this is the ride of your life. What you’ll be doing Lead and coordinate cross-functional projects related to fleet operations, quality standards, and structural improvements. Drive implementation of strategic fleet initiatives, ensuring alignment across Operations, Finance, Legal, HR, and Compliance. Strengthen and further develop Fleet Quality & Excellence frameworks and processes. Support regulatory and legal alignment by translating requirements into practical operational safeguards. Contribute to topics related to commercial and employment law by ensuring operational readiness and structured documentation. Support GDPR-related implementation and awareness in collaboration with relevant stakeholders. Conduct risk assessments and proactively identify operational or compliance gaps. Improve governance structures, documentation standards, and audit preparedness. Act as a senior point of contact for complex, high-impact fleet topics. Responsible for overseeing the Excellence of Processes. Your work will directly influence operational stability, risk mitigation, and the long-term quality of our fleet ecosystem. Our humble expectations 4+ years of experience in operations, project management, governance, or similar strategic roles. Experience leading cross-functional projects in dynamic environments. Strong analytical and structured thinking skills. Solid understanding of commercial and employment law principles is a plus. Familiarity with GDPR requirements in Germany and the EU is beneficial. Strong stakeholder management and communication skills. Fluency in English required. German strongly preferred.