Key Account Manager

About this role

Responsibilities

• Strategic Leadership: Define and pilot the long-term growth roadmap for the Sushi and Take Away segments to maximize impact and sustainability.
• Partnership Optimization: Ensure the long-term retention of top-tier partners and boost their operational performance (S-Ratio, SPS) by collaborating closely with dedicated Store Operation Specialists.
• Business Expansion: Identify and secure new high-potential partnership opportunities to further expand our industry footprint.
• High-Stakes Negotiation: Lead negotiations for Framework Agreements and deliver compelling pitches to influential franchisee assemblies.
• Marketing Activation: Co-Design and spearhead large-scale marketing campaigns to engage our user community and increase partner visibility.
• Data-Driven Consulting: Conduct detailed market research and regular Business Reviews to provide partners with actionable insights and strategic growth plans.
• Why This Role is Unique:
• Diverse Business Models: You will navigate a complex portfolio featuring fully integrated chains, large franchise networks, and hybrid models, requiring a highly versatile commercial approach.
• Cross-Functional Impact: Act as the central pivot between our Sales teams, Marketing, and Operations to ensure holistic partnership success.
• Tangible Environmental Results: By managing a major portion of our Food Service activity, your strategic decisions contribute directly and significantly to preserving our planet's resources.
• This is what you bring with you:
• Strong Key Account Management experience demonstrating an ability to build rapport, establish trust and deepen relationships
• A proven track record of delivering business growth with existing accounts
• Solid commercial experience working in the food business sector.
• Excellent commercial acumen
• You’re a master communicator, you know when to speak, you know how to listen, and you know how to engage a whole room and keep their attention
• Data Analysis skills to use raw data to create performance reports and projections to identify and understand trends, opportunities and issues.
• Ability to create and deliver impactful presentations, using data-driven insights to engage partners with their food waste mission
• A passion for the mission and raising awareness of food waste & sustainability
• Strong organisational skills and ability to work independently and efficiently
• You are a negotiator, able to influence decisions and are solution-oriented and also show this in your career to date.
• You are an absolute team player and enjoy working in a cross-functional team
• Our Values
• We win together: Food waste is a big beast to fight. We believe in a #oneteam.
• We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.
• We keep it simple: Our ambitions are bold but our solutions are simple.
• We build a legacy: We’re proud of the change we’re driving.
• We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.
• What we have to offer
• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,350+ colleagues across 20 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.