Director of Engineering - Front of House

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

We’re looking for a Director of Engineering, Front of House, to lead a critical part of our engineering organisation at a pivotal moment for Mews.

This is a senior leadership role for someone who can combine technical depth, organisational leadership, and strong product instincts. You’ll help shape the next chapter of Front of House as we work toward a future where Mews recognises guests at scale, delivers personalised experiences across the journey, empowers staff with automation and next-best actions, and becomes the CRM of hospitality.

What You’ll Do

Lead and grow engineering teams through managers and senior individual contributors, creating clarity, accountability, and a high-performance culture.

Partner closely with Product, Design, Data, and other engineering leaders to turn strategy into execution across a complex, cross-product area.

Set engineering direction that balances speed, quality, and long-term scalability.

Raise the bar on engineering excellence, operational health, and delivery rigour in an environment where Front of House has made quality, proactive monitoring, and stronger governance a clear priority.

Help teams ship the capabilities that matter most to our strategy, including areas such as guest recognition, personalised experiences, automation, role-aware workflows, and connected guest journeys.

Drive strong cross-tribe and cross-division collaboration, especially where ecosystem value depends on shared capabilities across Front of House, Back of House, Platform, and Fintech.

Coach leaders to make sound decisions, reduce unnecessary complexity, and build teams that can move fast without collapsing under scale or operational pressure.

What Success Looks Like

Success in this role means building an engineering organisation that can deliver against the core outcomes Front of House is aiming for:

Increasing the share of the guest journey powered by Mews

Improving Guest Lifetime Value

Reducing Time to Serve for staff and guests

It also means helping teams translate strategy into measurable outcomes, with clearer metrics, better prioritisation, and stronger links between engineering delivery and business impact.

What We’re Looking For

Significant experience leading engineering organisations in a modern B2B SaaS, platform, or product company.

A track record of leading through scale, ambiguity, and change.

Strong technical judgment with the ability to guide architecture, quality, and execution without needing to be the person writing all the code.

Experience building healthy organisations through other leaders, including coaching engineering managers and senior engineers.

The ability to partner deeply with Product and Design and to lead in a model where business context, user value, and engineering execution are tightly connected.

A bias for clarity, pragmatism, and high standards.

Confidence making hard trade-offs: knowing when to simplify, when to invest, and how to keep teams focused on the most important outcomes.

Why This Role Matters

Front of House is central to Mews’ ambition to help hotels drive both guest delight and commercial performance. The long-term strategy is clear: recognise guests earlier, personalise experiences more effectively, automate the right workflows, and give staff the tools to act with confidence in real time.

This role is an opportunity to lead at that intersection of technology, customer experience, and commercial impact — and to shape the engineering organisation that brings that vision to life.

If you’re an engineering leader who thrives in complex product environments, knows how to scale both systems and people, and wants to help redefine what great hospitality software looks like, we’d love to talk.

🎉 What’s in it for you?

Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech?

That success is powered by our incredible people and supported by the benefits that help them thrive.

🌍 Global benefits

No matter where you’re based, you’ll enjoy:

Participation in our company share program

Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)

Unlimited paid holiday (yes, really)

Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.