CXM Platforms Manager

Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth's natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you're supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: April 13th

Introduction

We are seeking a Customer Experience Measurement (CXM) Platforms Manager to join our Global Customer Experience -team. In this position, you will be responsible for managing and developing our technical tools and platforms for Customer Experience Measurement (CXM).

The candidate we are looking for has strong experience in developing IT platforms and designing end-to-end solutions, and with implementation of (customer) feedback tools and processes. Ideally you have had a role in a business or IT technical team or have worked in close collaboration with business owners in development. You are passionate about understanding and improving customer experiences. Your work will contribute directly to strengthening our customer-focused growth culture and driving continuous improvement based on customer experience data.

In this position, you will report to Maarit Kivinen, Director, Customer Loyalty, and be located in Espoo, Finland.

Team you will belong to

You will join a global team of CX professionals dedicated to measuring customer experience and leading the use of data to drive meaningful improvements across Metso. We collaborate close