Customer & Performance Director
About this role
EcoDataCenter is one of Europe’s leading AI hubs, designing, building, and operating data centers in Sweden for the most demanding cloud and AI workloads. Our mission is to ensure that the digital infrastructure society depends on operates reliably, 24/7. We are the forefront of a new generation of data centers - setting the standard for sustainability, safety, and quality within our industry.
With us, you will work with state-of-the-art technology in a Swedish company with deep roots and a strong local presence in Dalarna. Here, traditional industrial craftsmanship meets cutting-edge technology — from power systems, cooling, and backup generation to sophisticated monitoring and control systems.
Our vision is to create a world where digital infrastructurepowers global innovation and local progress.
About the Role: As Customer & Performance Director, you ensure a professional and consistent customer experience throughout the entire delivery cycle. You take ownership of transparent, high‑quality service delivery in line with SLA requirements, lead the structured handling of service requests, and ensure efficient access and visit processes. You take a leading role in developing customer dialogue and driving quality, efficiency, and business value across our services. The role includes close collaboration with internal key functions such as the local Operations teams, Sales, Construction, and Technology.
Responsibilities
- Customer Communication & Relationship Management
- Ensure proactive and clear customer communication for planned work, incidents, and service delivery matters.
- Build and maintain professional, trustworthy customer relationships.
- Manage tactical customer dialogues together with the Operations Manager.
- Service Request Management
- Lead the structured and traceable handling of service requests, including Smart/Remote Hands.
- Provide fast, clear, and high-quality feedback to customers.
- Service Performance & SLA/OLA
- Follow up on service performa