Senior Product Builder - Product Knowledge Activation
About this role
🌍 Can you help us change the world?
It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇
🧑🏻💻 About the role
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:
As a Senior Product Builder for our Product Knowledge Activation team, you’ll work outside the traditional team structure, identifying problems, speaking to customers and shipping impactful solutions, end to end. You’ll be trusted to move fast, stay aligned and take full ownership of everything you deliver.
In this role, your primary mission is to drive engaged, successful users through embedded learning, training systems and intelligent product experiences. You’ll connect how customers learn with how they use the product, ensuring that education, onboarding and real-world usage reinforce each other.
This is not a traditional engineering role. It’s a hybrid of builder, maker and product thinker, designed for people who thrive in ambiguity and care deeply about real-world impact.
Responsibilities
- Take end-to-end ownership of product-training initiatives, from problem definition to prototype to production
- Build rapidly, ship often and iterate based on real feedback from customers and learners
- Drive the success of engaged users through embedded learning, onboarding and in-product education, identifying gaps and building solutions that improve activation, adoption and retention
- Lead the design and implementation of systems that power:
- Product-led growth mechanics
- Intelligent onboarding and automation workflows
- Embedded learning experiences (e.g. Mews University, in-app guidance, contextual training and Smart Tips)
- Training content delivery, enrollment, progress tracking and completion data pipelines
- Reliable user provisioning and lifecycle management across product and learning platforms (e.g. PMS, Intellum, Flexkeeping)
- Identity mapping and data integrity between systems (e.g. user IDs vs email, role/field mapping, access control)
- Multi-property operational tooling and business intelligence
- AI-powered Smart Tips and co-pilot product features
- Own and evolve integrations between Mews and external learning/content platforms, ensuring they are scalable, reliable and require minimal manual intervention
- Identify and resolve systemic issues impacting customers at scale (e.g., failed enrollments, broken syncs, missing user data), and turn fixes into robust, long-term solutions
- Work closely with Product Managers, Designers and Learning/Content teams to stay aligned on direction without being dependent on them for day-to-day execution
- Operate as a self-contained unit: making decisions, running experiments and owning delivery
- Set a high bar for technical and product quality. You won’t just ship features, you’ll build systems that are scalable, resilient and directly impact customer success
- Mentor engineers who wish to become Product Builders and other Product Builders to drive adoption of modern development practices
- Champion AI-native development across the team, working faster, smarter and with less waste
- Make pragmatic use of cloud-native platforms, integrations and managed services to solve problems without reinventing the wheel
Requirements
- 7+ years of experience building and shipping high-impact product experiences at scale
- Experience as a senior engineer in a product-driven company (startup, founder, or scale-up experience preferred)
- Strong product instincts: you care about the problem as much as the implementation, especially when it comes to user onboarding, enablement and learning-driven adoption
- Experience building or integrating with learning platforms, content systems, LMS/LXP tools, or in-app guidance solutions is a strong plus
- Experience working with system integrations, APIs and data synchronization, including diagnosing and fixing issues related to data mismatches, failed syncs or incomplete mappings
- Strong understanding of user identity, provisioning and access management across multiple systems (e.g., mapping users across platforms, handling lifecycle states like active/inactive, ensuring consistency)
- Comfortable defining scope, navigating ambiguity and making trade-offs in real time
- Experience operating without dedicated Product Managers or Product Designers, or a strong proven ability to do so
- Consistently lead by example: whether by coaching, elevating team standards, or proactively unblocking others
- Take ownership well beyond your code, into customer outcomes, product adoption, learning effectiveness and system reliability
- Expert in and actively working with modern AI development tools, such as:
- Claude for rapid code generation and refactoring
- Cursor or other AI-native IDEs to boost development speed and insight
- Lovable, or similar tools, to prototype flows and gather user feedback fast
- Emerging AI agents and workflow automation tools that help reduce friction, test faster and unlock scale
- 🎉 What’s in it for you?
- Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech?
- That success is powered by our incredible people and supported by the benefits that help them thrive.
- 🌍 Global benefits
- No matter where you’re based, you’ll enjoy:
- Participation in our company share program
- Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
- Unlimited paid holiday (yes, really)
- Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.