GTM Systems Engineer

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

As a GTM Systems Engineer at Mews, you will own the commercial technology stack that powers our go-to-market motion. This is not a narrow ticket-taking CRM role. It is a high-impact, senior individual contributor position that sits at the intersection of systems architecture, sales process design, and operational discipline.

You will serve as the primary technical owner of our GTM tooling, covering everything from CRM administration and lifecycle configuration to outbound automation, data integrity, and reporting infrastructure. You'll be the connective tissue between Sales, Marketing, Finance, Customer Success, and Analytics, ensuring that our commercial systems are clean, scalable, and built to support durable growth.

This role is fully remote and reports into the Revenue Operations function.

Your mission, should you choose to accept it:

CRM Ownership & Lifecycle Configuration

Own end-to-end Salesforce CRM administration: objects, fields, validation rules, page layouts, flows, permission sets, and reporting frameworks

Configure and maintain lifecycle models across enterprise new business, partner and referral-driven opportunities, and customer expansion motions

Define and enforce stage entry/exit criteria to reduce pipeline ambiguity and stalling

Maintain territory and account ownership routing logic across SDRs, AEs, Partnerships, and CS teams

Serve as the primary technical owner of Salesforce CPQ, including product catalog, pricing rules, and quote configuration

GTM Stack Management

Administer and maintain a modern GTM stack, including:

Salesforce CRM and CPQ

Gong: end-to-end ownership including user provisioning, Outlook/Teams/Salesforce connections, call and email tracking, Gong Engage analytics, Gong Forecast, and AI-based discovery tooling

Aircall or equivalent telephony: user management, number provisioning, SMS troubleshooting, and Salesforce integration

Clay: enrichment workflows, outbound automation, and data intelligence

Sales engagement platforms (e.g. Outreach, Salesloft)

Marketing automation and attribution platforms

Highspot, Docusign, Calendly, Klue, Qualified, Responsive.io, and other commercial tools

Ensure clean, reliable data flows between systems and eliminate manual reconciliation

Serve as the go-to access and configuration owner across the GTM tool ecosystem

Maintain clear documentation of system architecture, integrations, and workflows

Data Integrity & Territory Hygiene

Own GTM account and territory data quality, including duplicate management, geo/postal-code accuracy, and AAHOA/vertical lists

Maintain enrichment workflows to keep account and contact records current and actionable for sales reps

Establish validation guardrails and automation to reduce manual data entry and hygiene burden

Support lead source and channel attribution integrity across inbound, outbound, partner, and community channels

Reporting, Dashboards & Forecasting Infrastructure

Build and maintain dashboards for pipeline health and velocity, conversion rates, partner-sourced contribution, and forecast accuracy

Serve as operational POC for Salesforce and Gong dashboards used by commercial and BD teams, including activity tracking dashboards, Engage analytics filters, and Pipegenday views

Reduce spreadsheet dependency across commercial leadership

Support forecasting models and quota visibility infrastructure in partnership with RevOps and FP&A

Automation & Integrations

Design and build scalable automation using Salesforce Flows, Apex, and API/iPaaS solutions to support process efficiency across the revenue org

Implement and maintain integrations between Salesforce and the broader GTM stack using REST APIs, webhooks, and middleware

Support outbound automation logic and enrichment workflows within Clay

Lead or co-lead key migration and integration projects (such as telephony migrations or new tool onboarding) from scoping through launch

Cross-Functional Partnership & Governance

Partner closely with Sales, Marketing, Finance, Customer Success, Analytics, and Product to ensure systems reflect evolving business needs

Triage and resolve GTM tooling access and configuration requests, acting as the day-to-day operational POC for the RevOps Inbox

Establish and enforce governance frameworks for data privacy, GDPR compliance, and internal data policies

Contribute to architectural decisions, code and design reviews, and documentation to ensure long-term system quality

You'll be a great fit if you bring a few of the below with you:

5+ years of hands-on Salesforce development and administration experience, including Apex, Flows, LWC, SOQL, and Salesforce APIs

Salesforce Administrator certification required; CPQ Specialist or System Architect certifications strongly preferred; Developer I & II, Application Architect, or Technical Architect certifications a plus

Demonstrated experience managing a modern GTM stack including tools such as Gong, Clay, Aircall, and sales engagement platforms

Strong understanding of commercial lifecycle modeling, pipeline management, and revenue operations fundamentals

Experience building automation and routing logic that reduces friction for sales teams

Proficiency with Salesforce DevOps practices including CI/CD pipelines, version control (Git), and automated testing; Copado experience a plus

Comfort working with JavaScript, Python, REST/JSON/XML, and consuming or building web service integrations

Strong analytical skills, high attention to detail, and a bias toward clean, well-documented systems

Exceptional communicator who can translate complex technical concepts to non-technical stakeholders and align systems work to business outcomes

High ownership mentality with a builder's instinct; you find the gaps and close them before being asked

🎉 What’s in it for you?

Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech?

That success is powered by our incredible people and supported by the benefits that help them thrive.

🌍 Global benefits

No matter where you’re based, you’ll enjoy:

Participation in our company share program

Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)

Unlimited paid holiday (yes, really)

Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.