Oracle Service Delivery Manager

Oracle Service Delivery Manager Lead Finance ERP Delivery. Drive Customer Success. Grow Strategic Accounts. Are you an experienced Service Delivery leader with a background in Finance ERP systems— such as Oracle EBS Financials, Oracle ERP Cloud, SAP, or Workday? Do you want to play a key role in delivering high-quality services, building lasting client relationships, and driving growth within strategic accounts? Join Version 1, an award-winning Oracle partner with over 700 specialists globally, delivering Finance, Supply Chain, and HR transformation programmes across a wide range of industries. We are looking for a Service Delivery Manager who brings strong Finance ERP domain experience, combined with commercial awareness and leadership capability, to join our growing Enterprise Applications Practice. Why This Role? You will: Leverage your Finance ERP expertise across Oracle and other leading platforms Own and grow strategic customer relationships Work with modern cloud technologies and large-scale ERP programmes Drive both delivery excellence and commercial outcomes Join a collaborative, people-first consultancy environment Key Responsibilities Customer & Service Leadership Act as the customer champion, ensuring high-quality service delivery and satisfaction Lead Service Reviews, manage escalations, and maintain strong stakeholder relationships Drive Continual Service Improvement (CSI) initiatives Ensure compliance with ISO 20000 and service standards Commercial & Financial Management Own monthly and quarterly forecasting (costs, revenues, profitability) Identify and drive growth opportunities within existing accounts Support and lead bid and sales activities Operational Delivery Define and execute service delivery strategy with senior stakeholders Ensure effective resource planning and team structure Manage risk, knowledge, and service continuity Contribute to service design and implementation People Leadership Lead, mentor, and develop delivery teams Manage utilisation, performance, and engagement Foster a high-performing, collaborative culture

What We’re Looking For Core Experience You will have: Strong background in Finance ERP systems, including: Oracle EBS Financials or Oracle ERP Cloud OR other enterprise Finance platforms such as SAP or Workday Proven experience in service delivery, account management, or managed services Experience delivering or supporting ERP transformation programmes Key Skills You will have: Strong commercial acumen with experience driving revenue growth Expertise in financial forecasting (revenue, cost, gross profit) Excellent stakeholder management and communication skills Strong analytical and decision-making ability Experience in process-driven / ITIL-aligned environments Leadership Attributes You will be: Proactive, self-starting mindset Comfortable challenging stakeholders and driving outcomes Curious, adaptable, and solutions-focused Ability to inspire teams and lead through complexity What Sets You Apart You will have: Experience across multiple ERP platforms (Oracle + SAP/Workday) Strong understanding of Finance processes (GL, AP, AR, P2P, R2R, etc.) Track record of improving customer satisfaction and service performance Summary A leadership role for a commercially minded Service Delivery Manager with Finance ERP expertise, responsible for delivering exceptional service, strengthening client relationships, and driving growth across strategic accounts.

Why Version 1 Be part of a global Oracle practice of 700+ specialists Over 500+ certified professionals across the entire Oracle ecosystem Work on large-scale, multi-pillar enterprise Oracle Cloud programmes Work with a high-performing, collaborative Oracle practice Oracle Innovation Partner of the Year 2023 (EMEA)  We provide end-to-end Oracle business transformation services, including consulting and advisory services, implementation, integration and managed services Our expertise in OCI enables us to deliver scalable, flexible, and high performance cloud solutions to the unique needs of our clients Join an award-winning consultancy recognised for innovation and delivery excellence Clear career progression, strong leadership support, and genuine investment in your growth A culture that values expertise, autonomy, and doing things properly Strong career progression & mentorship through our Strength in Balance and leadership programmes, including quarterly Pathways Career Development reviews .  Significant training budget for certifications and further education.  Version 1 Annual Excellence Awards & Call-Out recognition platform celebrating achievement.  Moments that matter & enhanced maternity/paternity leave policies to support your journey.  Active ESG & CSR initiatives , allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes. Benefits include:   Quarterly performance-related profit share   Hybrid / Remote working flexibility&#x