Customer Service & Office Support Manager

About Siemens Financial Services (SFS)

We at SFS provide business-to-business financial solutions. Our outstanding combination of financial expertise, risk competence and industry know-how enable us to build tailored innovative financial solutions. With these, we facilitate growth, create value, improve competitiveness, and help customers access new technologies.

About Nordic Operations

Our vision is to be the preferred choice in the market by together transforming the future of Operations. Our Customer Service and Office Support teams are at the heart of this transformation, blending advanced CORE Systems, AI Agents, and the expertise of our people to fulfil our mission of enable growth and build enduring relationships by providing exceptional service for customers and stakeholders.

About the Role

We are looking for a transformational and forward-thinking Customer Service & Office Support Manager to lead our Finnish teams through an exciting phase of digitalization and change.

This role is ideal for someone who combines a developmental mindset with a strong interest in technology, data, and process improvement, and who is motivated to grow into a strong people leader.

You will play a key role in shaping how customer service evolves in the age of AI and automation, while ensuring smooth daily operations and supporting a skilled and experienced team.

Main Responsibilities

Lead and develop Customer Service and Office Support with a focus on future ways of working, digitalization, and continuous improvement

Ensure stable and high-quality daily operations, while gradually driving transformation and new ways of working

Use data and insights to identify improvement areas, optimize processes, and enhance customer experience

Drive initiatives related to automation, AI, and self-service solutions, improving efficiency and scalability

Coach and support team members, building engagement and helping them adapt to change and new tool