VP, Customer Experience Solutions
HelsinkiCompetitive0 applicants
About this role
Join us!
We're always happy to hear from people who are eager to learn and grow, and share our values. Read more about the role and apply by April 12th at the latest.
About the role
The VP, Customer Experience Solutions leads Futurice Nordic's customer experience service line in the region, with a focus on creating AI-native, data-driven digital products and services. This role helps organizations design experiences that are not only usable and beautiful, but adaptive, personalized, and continuously improving through data and AI. The role sits at the intersection of customer insight, design, data, and technology. You will be part of the Nordic Leadership team.
Responsibilities
- Service Line LeadershipShape and evolve services around customer experience strategy, AI-native digital products, service design, and intelligent interfaces.
- Define how data, AI, and personalization are embedded into experience design, not added as afterthoughts.
- Ensure a strong point of view on hyper-personalization, experimentation, and experience optimization at scale.
- Align regional offerings with group-level experience, data, and AI capabilities.
- Client Impact and DeliveryLead customer experience engagements that combine qualitative insight with data-driven understanding of user behaviour.
- Help clients design and build digital products and services that leverage AI for personalization, recommendation, and adaptive journeys.
- Translate customer and business needs into scalable experience architectures, design systems, and product roadmaps.
- Balance innovation with responsibility, ensuring ethical and inclusive use of data and AI in customer experiences.
- Leadership and CollaborationMember of the leadership team, responsible for driving and scaling the Nordic business and leading Nordic level strategic initiatives.
- Lead multidisciplinary teams across design, product, data, and engineering.
- Work closely with domain and account teams to embed CX and product thinking into broader transfor