Sales Operations Support – TD SYNNEX Academy

Support Learning. Drive Accuracy. Deliver Excellence.

At TD SYNNEX, we’re looking for a detail‑driven

Sales Operations Executive

to join our Education Services team and play a key role in delivering an exceptional customer and supplier experience.

This isn’t just administration — it’s about making learning happen. You’ll be coordinating the resources, processes, and relationships that ensure every training course runs smoothly, professionally, and with precision. You will provide an excellent customer and supplier experience through the administration, coordination, and management of all resources required for the successful delivery of training courses.

We’re not here to sell you a job. We’re here to invite you into a culture that values curiosity, celebrates

diverse perspectives

, and believes that great leadership starts with listening.

If you’re passionate about

organisation

,

customer experience

, and delivering seamless operational

support

, this is your opportunity to make a meaningful impact.

Why You’ll Love Working Here

Here’s a list of some of our perks — but what truly sets us apart is the way we work together. We’re big on trust, transparency, and making space for moments that matter:

Hybrid working

Private healthcare, matched pension, enhanced parental & family leave

“Moments that matter” paid time off (yes, even for your pet’s birthday)

Four Business Resource Groups supporting inclusion and belonging

Clear progression paths and benchmarked salaries

Sustainability commitment — including a 19.2% year‑on‑year reduction in UK office energy usage

A culture that values every voice and celebrates diverse perspectives

Our values aren’t just words — they guide how we show up every day:

Own it

Grow and Win

Dare to Go

Do the Right Thing

We’re proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.

What You’ll Be Doing

You will be the primary interface for students and suppliers, ensuring a seamless and professional training delivery experience. In this role, you will:

Act as the main point of contact for all order‑related enquiries within the education business

Communicate with customers regarding the status of their course bookings and orders

Create and maintain course schedules for Academy vendors on Salesforce and relevant vendor portals

Coordinate, book, and confirm all course resources — trainers, courseware, labs, catering, and more

Request and distribute purchase orders for resold courses

Manage student registrations on vendor portals to ensure courses are vendor‑recognised

Monitor order progress, investigate issues, and make decisions within defined processes

Escalate exceptions or urgent situations where necessary

Review vendor invoices and submit for timely payment via Accounts Payable

Ensure all costs and revenue are accurately recorded in Salesforce for month‑end reconciliation

Manage vendor class requirements such as sign‑in sheets, reporting, and compliance documentation

What You’ll Bring

We’re not looking for perfection — we’re looking for passion, precision, and a commitment to excellence.

Strong attention to detail

Process‑driven and results‑orientated approach

Customer‑focused mindset with excellent relationship‑building skills

Exceptional organisational and time‑management abilities

Confidence working with numbers and handling data

Excellent communication skills

Experience with SAP R3 and Salesforce (advantageous)

Competent user of Microsoft Word, Excel, and Outlook

If you’re excited by the idea of supporting training operations while contributing to a team built on trust and collaboration, we’d love to hear from you.