Interim Head of Customer Engagement

We are seeking an experienced, customer-centric leader to join the Customer Experience team. If you are deeply committed to customer excellence, bring strong leadership capabilities, understand customer communication and support operations, and take pride in delivering high-quality experiences that create real business value, this may be the ideal next step in your career.In this role, you will be part of the CX leadership team, leading a group of specialists and collaborating closely within an agile organizational structure. You will report directly to the Global Head of Customer Experience and play a key role in shaping how the company supports, engages, and communicates with customers worldwide.

The position is based at the Global Headquarters in Gothenburg, Sweden. The organization operates within a hybrid working model that balances the advantages of in-person collaboration with the flexibility of remote work. What matters most is having the right time, tools, and trust to deliver exceptional results - and to do so in an environment where you can thrive.

Assignment description and main responsibilities

In this role, you will drive the global Customer Engagement agenda by leading specialist teams in customer communication and support, ensuring strong operational alignment between HQ and markets. You will secure the prerequisites needed for efficient operations and play a central role in future-proofing and delivering strategies that strengthen customer support and communication to drive loyalty, customer satisfaction and world-class operations. You are a leader in your field and come with extensive experience and know-how always ready to engage, improve and constructively guide teams forward.

Key Deliverables

Deliver on Customer Engagement OKRs and strategic priorities

Drive and implement customer support and communication strategies

Market governance and performance management

Lead specialist teams within customer communication and support

Ensure operational pr