Online Store Advisor with Swedish and English

About this role

Responsibilities

• Provide best-in-class Customer Support to all customers via phone, email, and chat
• Troubleshoot a variety of customer issues and work with internal teams when needed, to assess and resolve
• Follow company procedures, processes, and best practices to effectively manage customer cases
• Aggressively work to resolve customer issues within SLA whilst maintaining a high level of customer satisfaction
• Report, profile, and when possible, diagnose new product issues
• Determine severity, frequency, and possible workarounds

Requirements

• 1 or more years working directly with customers to resolve customer / technical issues
• Fluency in Swedish
• Excellent English language skills
• Comfortable troubleshooting problems with customers over the phone and via email
• Excellent communication and collaboration skills
• Able to work independently and multi-task effectively in a fast-paced environment
• Familiarity with support-ticketing systems
• Experience serving enterprise-level customers is a plus
• We offer:
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• We care about our employees' well–being, invest in their future growth, and encourage fun and team-building initiatives!
• Does it sound like the perfect job for you? APPLY NOW!
• About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-genera