Bids & Tenders and Customer Service Manager

About this role

Responsibilities

• Managing and coordinating team responsible for preparation of tender offers in accordance with all requirements of the Public Procurement Law, ensuring accuracy, completeness and timeliness.
• Overseeing team responsible for daily operations to deliver prompt and effective customer service, continuously seeking feedback and solutions to improve satisfaction metrics and outcomes.
• Supervising all customer service and tender-related activities to ensure strict adherence to relevant regulations, corporate policies and ethical standards, including those related to pharmaceutical distribution, procurement and data privacy. Maintaining transparent and accurate documentation to support internal and external audits.
• Co-developing with the Distribution Director and implementing a comprehensive strategy for the team.
• Identifying new opportunities within the function using available internal and external data.
• Collaborating with Finance, Regma, Commercial Regulatory and Medical teams to ensure appropriate communication and information exchange necessary for the effective delivery of responsibilities.
• Monitoring team performance through quantitative and qualitative metrics; regularly reporting on service levels, tender success and process improvements.
• Promoting the identification and implementation of process improvement initiatives (such as Lean or Six Sigma), engaging the team in problem solving.
• Leading the effective use of AI and digital platforms (e.g., chatbots, CRM analytics, tender automation tools) to streamline workflows, automate tasks and enable data-driven decision-making.
• Leading, coaching and inspiring the team, setting clear goals and monitoring performance.

Requirements

• University degree in organization and management, finance, pharmacy or a related field.
• At least 3 years’ independent experience in public procurement within the pharmaceutical/medical or related industries.
• At least 2 years’ experience in roles related to Customer Service.
• At least 3 years’ experience in people development and building highly effective teams.
• Strong organizational, communication and analytical skills.
• Ability to work in a complex, dynamic environment.
• Creativity and the ability to lead teams and inspire them to achieve goals.
• Proactive approach to problem solving and taking initiative.
• Fluent English and polish.
• Date Posted
• 21-kwi-2026
• Closing Date
• 30-kwi-2026
• AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.