Office Manager Operation Order Management
About this role
Do you thrive when global supply chain gets complex – and order execution needs clarity, structure, and pace? In this role, order management runs end-to-end across purchase, manufacturing, and distribution orders, with a clear focus on data accuracy and on-time delivery.
About the job
In this position, you manage the full flow of purchase, manufacturing, and distribution orders end-to-end to secure seamless execution, high data accuracy, and on-time delivery across the global supply chain. Your daily work drives standardization and automation, while performance management and cross-functional collaboration keep order fulfillment transparent and reliable. You actively work to future proof our supply chain moving from reactive to proactive order management while driving productivity through automation initiatives.
Job responsibilities:
Own timely release, operational follow-up, and closure of replenish orders to our distribution centers while keeping backlog efficient and controlled.
Ensure order accuracy, completeness, and compliance with global standards in ERP.
Design, enforce, and continuously improve standardized order management processes, including documentation, standard operation procedures, and training for order-related activities.
Define, monitor, and communicate key metrics; maintain dashboards that create transparency across stakeholders.
Drive root cause analyses for delays or failures and lead prioritized corrective actions.
Run a structured Sales and Operation Execution process to manage short-term deviations and cross-functional resolutions to imbalances.
Align order priorities with production plans, supplier capacity, delivery commitments, and customer requirements through proactive stakeholder communication.
Partner with IT to automate order creation, release, and follow-up workflows; leverage analytics to identify synergies and balance workload.
Manage budget and cost-follow up.
Foster a performance culture within your team while driving and advo