Client Development Manager (Media + CX)

Job Description:

This role is suited to an experienced project manager and client lead with a strong grounding in media agency, combined with the ability to understand and navigate CX, data, and broader business development contexts. Success in the role requires structured thinking, confidence in managing complexity, and the ability to lead both clients and internal teams through change, innovation, and growth-focused initiatives. The role carries commercial responsibility, including identifying growth opportunities, supporting sales and key account planning, and contributing to revenue development through strong client relationships and integrated cross-practice solutions.

Job Description:

Driving end-to-end client development initiatives across media, CX, and data-led capabilities.

Working horizontally across dentsu practices to coordinate client-focused development activities, ensuring that planning, execution, and follow-up are aligned, efficient, and value-driven.

Managing client teams and internal capabilities to ensure on-time delivery, high-quality execution, and continuous improvement, while maintaining control of timelines, budgets, and scope.

Coordinating client development activity from a project management perspective; driving the planning, the cadence and efficiency of such activity.

Leading client communication and relationship management, acting as a trusted partner who provides clear direction, accurate updates, and strategic guidance throughout the engagement.

Identify commercial and growth opportunities across media, CX and data-led capabilities.

Core CompetenciesMedia Agency Expertise - Several years of experience with a strong understanding of media landscape and client needs.

Integrated Media Planning - Ability to develop and execute cross-channel strategies.

CX & Data Understanding - Experience leveraging customer experience and data to drive insights and performance.

This role requires fluency in both Finnish and E