Senior Software Engineer

About this role

Responsibilities

• Drive the technical direction of our self-hosted delivery and design product features that work seamlessly across cloud and self-hosted environments.
• Make changes in our codebase in your first week, and see them live in production minutes after merging them.
• Build and improve the software that powers how customers install, configure, upgrade, and operate Tines in their own infrastructure.
• Write and review high quality, well tested code to ensure that we're creating a stable product for our customers, and a stress-free codebase for ourselves.
• Identify the most important problems to solve across our self-hosted stack, shape the technical approach, and share the responsibility of making our team better.
• Own the problems you're solving - from scoping ambiguous challenges through to production and beyond, responding to customer feedback to improve those solutions.
• Use your knowledge to mentor other engineers in our team, providing support and guidance to help them grow their abilities.
• Building and improving Helm charts and Kubernetes deployment configurations to streamline installation, database migrations, and upgrade workflows for self-hosted customers.
• Collaborating closely with our Product and Design teams to bring new product capabilities to self-hosted customers like tiered storage support, the next generation of our RunScript feature, and zero downtime upgrades.
• Developing product features that enable self-hosted customers to manage observability, logging, and monitoring within their own environments using tools like OpenTelemetry.
• Using our own product to automate and improve our Self-Hosted release process or improve the services we maintain to enable Self-Hosted customers.
• Write a blog post to share something interesting we learned with the community.

Requirements

• Roughly 7+ years as a professional software engineer. Proven track record of success as a senior software engineer. This is a senior role and we're looking for candidates with a well of experience to draw from.
• You'll need direct experience of building and delivering software using a high-level programming language. Our interview process includes a Byteboard exercise which involves adding features to a small command-line app, so you should feel very comfortable working at that level of technical complexity. You can use a language you're comfortable with to complete the coding section.
• Experience building software for containerized or self-hosted deployment environments is a strong plus. Familiarity with Kubernetes, Helm, and container orchestration concepts will help you hit the ground running.
• Your abilities matter, not your education or exactly where you've worked. We just need you to show us that you have accumulated the foundational skills and knowledge needed to succeed. Our main languages are Ruby and TypeScript, but you don't have to be familiar with those - we value curiosity and an eagerness to learn. We'll also cover the cost of education material to bring you up to speed.
• This role is broad, not specialized. While your main focus will be on building software for our self-hosted product offering, you'll work right across our stack. You don't need to have experience in all of these areas, but you will need to be excited to pitch in anywhere when needed, with the support of your teammates. This allows us to be more effective as a team, and provides a lot of opportunities for you to learn.
• You are customer obsessed and willing to go deep into unfamiliar stacks to find root causes for errors, performance issues, and bugs. You understand that the best solution isn't always the best technical solution, but a compromise that meets customers where they are.
• We're focused on the most important problems, not the most interesting ones. Your time and energy are limited, so in order to succeed you'll need to spend it where it will make a difference. We view technologies as a means to an end, and stick to simple, common tools - Ruby, Rails, React, TypeScript, Postgres, Redis, AWS CDK, and Docker.
• We work healthily and sustainably. We work reasonable hours, we take our holidays and we plan our workloads realistically. No matter how excited we get by a project, it's more important to not get burnt out from overwork.
• Your contributions will be obvious. On a small team like ours, you don't have to spend a tonne of time and energy making sure your work is seen - your impact will be clear to everyone.
• We're building an inclusive, supportive team. We have a wonderfully wide spectrum of colleagues at Tines, and we treat them all with kindness and respect - we expect that you will too. We don't hire people that treat their colleagues badly, no matter how talented they are.
• We're bringing programming to everyone. As software engineers, we can appreciate the power of using software to automate manual work. In our team, we get to use our knowledge to help bring this power to our customers, without them having to learn how to code.