Remote/Online Support Engineer - Chromatography
About this role
Job Description
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at
www.agilent.com
.
This is an exciting opportunity for you to join a successful and international team of technically trained support engineers that's delivering day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers. Become part of Agilent CrossLab organization, a network of experts who help our customers improving laboratory performance and meeting vital business needs.
As a
Remote Support Engineer
, you will be providing technical support to our external customers (through phone, email, chat or social media) utilizing your remote diagnostic capabilities. Focusing on our
chromatography (GC, GCMS, LC, LCMS, and others)
, your goal will be to reduce customer downtime and identify repair strategies. To be successful in this role, you must be very customer-focused, confident, flexible and willing to go the extra mile for our customers. We will make sure you get all the training and development opportunities you need to become the best in your field.
Your key responsibilities will include:
Identify customer issues and provide a high level of reactive and proactive technical services in support of Agilent's product portfolio
Ensure customer satisfaction by guiding, assisting and training users on maintenance and configurations
Remote trouble shooting on hardware and software
Providing problem resolution to optimize the efficiency and uptime availability of customer systems
This is a hybrid position where you will be based in our offices in
Barcelona
, and you will partially work from home (2 days a week).
Requirements
- We are looking for motivated individuals with the following background:
- University Degree
- in
- Chemistry
- or
- Life Sciences
- based discipline
- Hands-on experience
- (internship, apprenticeship, university projects or first postgraduate experience…) with
- chromatography and spectrometry analytical techniques
- such as
- GC, GCMS, LC, LCMS, HPLC, ICPMS, ICPOES…
- Full proficiency in
- English
- and
- Spanish
- On a personal level, you are
- autonomous
- ,
- outgoing
- and
- customer oriented
- . You enjoy working both
- autonomously
- and as
- part of a team
- . You have
- great communications
- and
- interpersonal skills
- to interact with many internal and external partners. You show a real
- can-do attitude
- and you like
- helping others
- and
- solving problems
- . Whilst being
- flexible
- and
- adaptable
- , you have also
- strong planning
- and
- organizational skills
- .
- We offer:
- Outstanding company culture
- Career development opportunities
- Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…
- A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities
- Additional Details
- This job has a full time weekly schedule.
- Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
- Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
- Travel Required:
- Occasional
- Shift:
- Day
- Duration:
- No End Date
- Job Function:
- Services & Support