Application Support Engineer| BMC Remedy| Stockholm, Sweden
About this role
Role – Application Support Engineer
Technology – BMC remedy, L2/L3 support, ITIL processes and ITSM tools (ServiceNow or equivalent), Monitoring & observability tools (APM, logs, alerts)
Location – Stockholm, Sweden
Business Unit – CMTADM
Compensation – Competitive (including bonus)
Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Responsibilities
- In the role of Application Support Engineer, you will be responsible for proactive identification of issues in production environment leveraging observability tools with the aim of reducing MTTD and MTTR. In the process, you will also be collaborating and working closely with business, product and engineering teams, across geographies. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
- Interfacing with technical and business stakeholders – internal and external (Managers / Application owners, Support Analysts, Infrastructure Team, Developers and technology specialists)
- Managing and maintaining production environment
- Change management and application deployments
- Restore a normal service operation as quickly as possible and minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
- Coordinate all activities required to lead incident t