About this role
🎯 Your Mission As a Customer Service Coordinator , you’ll play a key role in shaping the quality of our Members’ experience - from pre-departure inquiries to on-trip assistance and post-booking support. You’ll work closely with our Customer Service Manager , external international call center teams , and internal stakeholders (Operations, Supply, and Quality teams) to ensure every interaction meets the highest standards of satisfaction and efficiency. Your key responsibilities will include: • Lead and coordinate one of our customer service activities (information before departure, trip modifications, on-trip support, or cancellations) to guarantee a smooth and high-quality experience for our Members. • Act as the main point of contact for escalated cases, ensuring quick, fair, and customer-oriented resolutions. • Coach, train, and engage a team of several dozen international agents (English, Italian, Spanish, German) to strengthen their skills, performance, and product knowledge. • Monitor and analyze operational KPIs - DPH, QS, Backlog, NPS, DMT - to identify improvement areas and deploy clear, data-driven action plans. • Partner with internal teams to relay field feedback, improve processes, and enhance both customer and agent experience. • Drive continuous improvement initiatives by challenging existing workflows, sharing best practices, and contributing to the development of tools and procedures that support efficiency and service quality.
💡 What We’re Looking For We’re looking for builders who move fast, think big, and care deeply about creating impact that lasts. Your profile: • Degree in Business, Tourism, or a related field (Bac +2 to Bac +4). • Proven experience in customer service, operations, or coordination — or a strong ability to learn fast in a dynamic environment. • Solid understanding of CRM, back-office tools, and the Microsoft Office suite. • Excellent written and verbal communication skills, with full fluency in French and English ; another European language (German, Italian, or Spanish) is a strong plus. • Strong problem-solving and decision-making abilities, with a calm and structured approach to changing situations. • Analytical and detail-oriented mindset, focused on delivering quality service and continuous improvement. • Organized, proactive, and collaborative - you love working as part of a team and know how to set priorities effectively. • Curious, open-minded, and perseverant, with a genuine passion for helping customers and making things better every day.
⚡ Our Recruitment Process We believe in a fast, transparent, and human recruitment process. Here’s what you can expect: Call with a Talent Acquisition Partner (30–45 min): Get to know each other! We’ll share more about the role, the team, and our culture. Business Case: A practical exercise to showcase your analytical mindset, and strategic thinking on operations topics. Lead Manager Interview (60 min): Meet your future lead manager to deep dive into your experience, missions, and ways of working. Customer Service Manager Interview (60 min): Meet your future Customer Service Manager to dive deeper into your background, the role’s challenges, and how you’ll collaborate together. Chief Operations Officer Interview (60 min): Meet your future C-Level member to align on expectations, culture, and long-term impact. 📍Location : Aix en Provence, France 📅 Start Date : The sooner, the better 📄 Contract Type : Full-time / Permanent ❤️ You'll Love Joining Us Our HQ in the South of France offers an exceptional environment - natural, cultural, and digital - on a modern and eco-responsible campus. 🌴 Prefer flexibility? We offer a hybrid model for all other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year. Put meaning back into your work and join a unique ecosystem that connects worlds often far apart: business, sports, education, and social impact, through projects like Ecole des XV, Provence Rugby, VP Green, Les Tremplins, and Chez Pierre. 💪 Forget your gym subscription! Access our large on-site fitness center morning, noon, and night - or challenge your colleagues to a padel match on our private court. 🎉 Live to the rhythm of Voyage Privé’s signature mix of business and fun: Company Breaks, Carnival, Annual Convention, meetups and talks… plus free tickets to every Provence Rugby home match and live music nights at the Dalida Institute. ✈️ And because travel is in our DNA : enjoy up to 20% off our exclusive getaway offers. Join us and make your next career move a journey worth taking. 🌍