Strategic Technical Consultant - Clarity

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.

We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.

We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

As the Strategic Technical Consultant for Clarity - Bloomreach’s AI shopping assistant - you will own the technical strategy, implementation approach, and customer experience end-to-end. You will guide customers through trials, onboarding, early adoption, and optimization, ensuring Clarity is deployed correctly, performs reliably, and delivers measurable value quickly.

This role requires both execution and strategic thinking. You will play a key role in shaping the implementation approach, contributing to the product roadmap, and proactively identifying and eliminating friction in the customer experience through scalable processes, technical patterns, and structured product feedback. You will work as an independent technical partner to customers and internal teams, shaping how Clarity is implemented globally.

Your job will be to:

Lead the end-to-end technical onboarding and implementation of Clarity, including configuration across Bloomreach Discovery and Engagement

Make front-end updates (HTML, CSS, JavaScript) to customize weblayers and optimize how Clarity appears and behaves on customer sites

Design scalable technical solutions that translate customer requirements into effective Clarity implementations

Guide customers in setting up analytics tracking, event instrumentation, and A/B testing frameworks to measure performance and optimize results

Troubleshoot issues across front-end behavior, analytics, data connectivity, Discovery integration, and weblayer execution

Contribute directly to the product roadmap by identifying friction points, unmet needs, and opportunities for product enhancements

Define and continuously refine the Clarity implementation playbook, creating repeatable patterns, templates, and best practices

Validate technical feasibility during discovery and identify early risks, dependencies, and integration gaps

Collaborate closely with product, engineering and product success teams to align solution design and technical outcomes

Communicate clearly with both technical and non-technical stakeholders, influencing decisions and ensuring smooth implementations

Serve as an internal subject-matter expert on how Clarity leverages Bloomreach’s Discovery and Engagement capabilities

Your success story will be:

In 30 days, you understand Clarity’s technical architecture, the implementation model across Discovery and Engagement, and begin contributing to customer projects as well as identifying areas of friction or improvement

In 90 days, you independently lead technical workstreams, configure Clarity end-to-end, resolve complex integration issues, and contribute structured feedback to improve the product and processes

In 180 days, you deliver multiple successful customer implementations, establish repeatable technical patterns, influence roadmap enhancements, and reduce friction in the onboarding process

In 210 days, you and the team celebrate successful launches and early customer value achieved through your technical expertise, strategic contributions, and foundational work defining the implementation playbook

You have the following experience and qualities:

Professional Experience

BS/BTech in Information Systems, Computer Science, or equivalent practical experience

Hands-on experience with web technologies: HTML, CSS, JavaScript

Experience working with website behavior, personalization tools, search or recommendation systems, analytics instrumentation, or A/B testing

Background in technical consulting, implementation, solution engineering, or similar roles within SaaS, eCommerce, digital experience, or Martech

Ability to troubleshoot issues across both data and front-end layers

Bonus: Experience with search/discovery platforms, personalization tools, tagging/analytics systems, CDPs, or eCommerce platforms

Personal Qualities

Strong analytical and debugging skills, with the ability to quickly diagnose and resolve complex issues

Clear, confident communicator suited to both customer-facing and internal technical discussions

Highly autonomous, organized, and capable of leading parallel workstreams

Strategic thinker who balances immediate implementation needs with long-term scalability and product evolution

Fast learner, adaptable within an emerging and rapidly evolving AI environment

Customer-focused, able to integrate technical feasibility with business impact