About this role
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.
You
We are seeking a seasoned Project Director to lead a multi-million and multi-year program in EMEA, under a fixed-price contract. This role requires exceptional governance, change management, and financial control expertise to drive delivery at scale while ensuring program profitability. The Project Director will oversee complex multi-stakeholder engagements, including a major System Integrator (SI), a new European cloud provider, and additional strategic partners. This is a high-visibility, mission-critical role requiring strong executive presence, an ability to navigate public sector environments, and proven success leading large-scale transformation programs.
Your Day to Day:
Strategic Account Leadership: Act as the senior single point of accountability for all delivery activities within the account, ensuring activations are executed on time, on budget, and aligned with the client’s scoped business objectives.
Project and Program Governance: Define and lead the governance structure for the account, facilitating steering committee meetings and regular business reviews with senior client and internal stakeholders.
Consultative Partnership: Drive end-to-end delivery by partnering with Revenue and Product teams to navigate complex challenges and implement high-impact tactical and strategic solutions.
Dedicated Team Development: Directly manage and mentor a high-performing team of Project Managers dedicated to this account, fostering a culture of "client-first" excellence.
Operational Mastery: Own and define account-specific KPIs, including capacity planning, resource utilization, and long-term delivery forecasting to support the client's multi-year roadmap.
Escalation Management: Serve as the final point of contact for senior-level escalations, navigating complex negotiations with "Grit and Grace" to maintain a healthy partnership.
Innovation & Best Practices: Translate the client’s unique needs into repeatable delivery models, influencing Feedzai’s global product roadmap based on the account's frontier requirements.
You Have & You Know-how:
15+ years of program/project management experience with at least 5 years leading enterprise transformation programs in enterprise software or government sectors.
Proven track record managing fixed-price, high-risk contracts with full financial accountability.
Strong background in governance frameworks, PMO structures, and change management methodologies.
Demonstrated success managing multi-partner ecosystems, including global SIs, cloud providers, and subcontractors.
Exceptional communication, stakeholder management, and executive presence to influence at CxO and government levels.
Client Empathy & Strategic Partnership: demonstrated ability to understand complex client environments, internal pressures, and corporate cultures. Capable of making decisions aligned with long-term client success and sustainable value creation.
Crisis Leadership & Stability: ability to maintain calm, clarity, and sound judgment during high-pressure deployments, escalations, and executive-level discussions. Act as a stabilizing force during critical phases of delivery.
Experience working with cloud transformation, AI/ML, or fintech/government technology programs
Deep understanding of European public sector program delivery requirements (compliance, security, data sovereignty)
Certification in one of the following: PMP, PgMP, PfMP, MSP, IPMA Certified Level B/A, Prince2 MoP or Postgraduate degree (eg. MBA, Masters in Management, etc)
English required; additional European languages (German, French, Portuguese, Spanish) strongly preferred.
Responsibilities
- Strategic Account Leadership: Act as the senior single point of accountability for all delivery activities within the account, ensuring activations are executed on time, on budget, and aligned with the client’s scoped business objectives.
- Project and Program Governance: Define and lead the governance structure for the account, facilitating steering committee meetings and regular business reviews with senior client and internal stakeholders.
- Consultative Partnership: Drive end-to-end delivery by partnering with Revenue and Product teams to navigate complex challenges and implement high-impact tactical and strategic solutions.
- Dedicated Team Development: Directly manage and mentor a high-performing team of Project Managers dedicated to this account, fostering a culture of "client-first" excellence.
- Operational Mastery: Own and define account-specific KPIs, including capacity planning, resource utilization, and long-term delivery forecasting to support the client's multi-year roadmap.
- Escalation Management: Serve as the final point of contact for senior-level escalations, navigating complex negotiations with "Grit and Grace" to maintain a healthy partnership.
- Innovation & Best Practices: Translate the client’s unique needs into repeatable delivery models, influencing Feedzai’s global product roadmap based on the account's frontier requirements.
- 15+ years of program/project management experience with at least 5 years leading enterprise transformation programs in enterprise software or government sectors.
- Proven track record managing fixed-price, high-risk contracts with full financial accountability.
- Strong background in governance frameworks, PMO structures, and change management methodologies.
- Demonstrated success managing multi-partner ecosystems, including global SIs, cloud providers, and subcontractors.
Requirements
- Exceptional communication, stakeholder management, and executive presence to influence at CxO and government levels.
- Client Empathy & Strategic Partnership: demonstrated ability to understand complex client environments, internal pressures, and corporate cultures. Capable of making decisions aligned with long-term client success and sustainable value creation.
- Crisis Leadership & Stability: ability to maintain calm, clarity, and sound judgment during high-pressure deployments, escalations, and executive-level discussions. Act as a stabilizing force during critical phases of delivery.
- Experience working with cloud transformation, AI/ML, or fintech/government technology programs
- Deep understanding of European public sector program delivery requirements (compliance, security, data sovereignty)
- Certification in one of the following: PMP, PgMP, PfMP, MSP, IPMA Certified Level B/A, Prince2 MoP or Postgraduate degree (eg. MBA, Masters in Management, etc)
- English required; additional European languages (German, French, Portuguese, Spanish) strongly preferred.
- Specific experience with the client’s existing technology stack or regional EMEA regulatory requirements.
- SAFe Practitioner
- Deep knowledge of payments fraud, real-time systems;
- Demonstrated experience in the Banking Ecosystem and Fraud Management. Domain-specific certifications (e.g., Risk Management) are preferred.
Nice to have
- Specific experience with the client’s existing technology stack or regional EMEA regulatory requirements.
- SAFe Practitioner
- Deep knowledge of payments fraud, real-time systems;
- Demonstrated experience in the Banking Ecosystem and Fraud Management. Domain-specific certifications (e.g., Risk Management) are preferred.
- The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!