Customer Care Assistant
About this role
<p><span><strong>ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES</strong></span></p><p><span>Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, UK, Germany, France and Switzerland!</span></p><p><span>With 200 team members and 4K Travel Coordinators, we’re a community of travelers who turn every trip into a life-changing experience. We connect like-minded millennials and send them on adventures to 1000+ destinations worldwide.</span></p><p><span>We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry. </span><br></p><p><span>Sounds exciting? Before you apply, please read through our </span><a target="_blank" href="https://career.weroad.travel/culture-manifesto/"><span>Cultural Manifesto</span></a><span> 👥</span></p><p></p><p><span><strong>ABOUT THE ROLE</strong></span></p><p><span><strong>JOB TITLE: Customer Care Assistant (French fluent)</strong></span></p><p><span><strong>LOCATION: Milan, HQ</strong></span></p><p><span><strong>TYPE OF CONTRACT: Paid Internship - 800e/month + meal vouchers</strong></span></p><p><span><strong>START DATE: April 2026</strong></span><span style="font-size:11pt;font-family:Poppins, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"><br><br></span></p><p><span>Being in a customer centric business where we strive to give all WeRoaders the best travel experience of their lives, we go all-out to delight them in every way possible. Whether you are a first time traveler or the most faithful WeRoader, we go the extra mile for you.</span></p><p><span>In this role you’ll be responsible for ensuring nonstop customer delight, providing a stunning post booking & trip experience as well as giving the right insights related to market, offering and operations.</span></p><p><br></p><p><span><strong>What you'll do:</strong></span></p><ul><li><p><span>Together with the Customer Care Team, you’ll be in contact with our WeRoaders, through our communication channels (Mail, phone, whatsapp). You will support our WeRoaders after they booked their trip, answering their questions and preparing them at best for their upcoming adventure</span></p></li></ul><ul><li><p><span>Together with the Customer Care Team, you’ll be in contact with our WeRoaders, through our communication channels (Mail, phone, whatsapp). You will support our WeRoaders after they booked their trip, answering their questions and preparing them at best for their upcoming adventure</span></p></li></ul><ul><li><p><span>Achieve agreed upon post sales targets and SLAs</span></p></li><li><p><span>Check customer feedback to create strong, positive experience that exceeds their expectations</span></p></li><li><p><span>Contribute in the management of key pre-departures processes, such as documents check, payment process, tour changes and cancellations.</span></p></li></ul><p><br></p><p><span><strong>What we’re looking for:</strong></span><span style="font-size:11pt;font-family:Poppins, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"><br><br></span></p><ul><li><p><span>You are an Italian native and you have a good knowledge of <strong>English</strong> and <strong>French</strong>. Knowledge of another language — <strong>German</strong> or<strong> Spanish</strong> — is considered an asset.</span></p></li><li><p><span>You are empathetic and with great listening skills</span></p></li></ul><ul><li><p><span>Excellent stress management skills and you are able to approach issues in a diligent, organized and rational way</span></p></li><li><p><span>Great attention to details</span></p></li><li><p><span>Yo