Office IT Engineer

About this role

Responsibilities

• Currently, we operate (and have offices) in 10 countries across Europe, and our Office IT team of four provides IT support with care to 400+ employees. As our Office-IT Engineer based in our HQ in Amsterdam, you will be the go-to person for all local and remote IT-related matters. You make sure day‑to‑day IT just works: laptops are ready, tools are accessible, and systems run smoothly so people can focus on building the future of fast charging and perform their work. You see our colleagues as your customers and you care deeply about their experience — you listen, ask the right questions, and follow up.
• Your broad range of responsibilities include:
• Ensuring the smooth operation of all office IT infrastructure, including laptops, phones, software, meeting rooms, and network equipment keeping all devices and software up to date with the latest security patches and updates.
• Providing timely and effective technical support to colleagues, troubleshooting hardware and software issues, actively following up on tickets and making sure users are genuinely satisfied.
• Managing the lifecycle of end‑user devices, including procurement, configuration, deployment and retirement.
• Owning the IT part of employee onboarding and offboarding, including account creation/deletion and device provisioning/deprovisioning, so every joiner and leaver has a smooth experience.
• Contributing to team projects that scale and improve IT support, for example by creating documentation (handbooks, knowledge base) and implementing new tools and processes.
• Helping to build strong relationships with IT vendors and providers. Focusing primarily on configuring and onboarding users to SaaS applications, as Fastned operates with limited on‑premise servers, and developing your skills in modern cloud environments.
• Occasionally travelling to other European offices to support onboarding and provide on‑site assistance when needed.
• Who are we looking for:
• To be successful in this role, you are proactive and have a proven background in end-user support and device management. You should be comfortable owning IT processes from troubleshooting and documentation to onboarding, offboarding, and IT related projects. You combine strong technical skills with genuine customer care that leaves people feeling looked after, not just “fixed”.
• Additionally, you tick the following boxes:
• At least 4 years of experience in an Office IT support role, working in a cloud environment and/or with SaaS applications.
• Experience with device management (laptops, phones) and common troubleshooting scenarios.
• Experience with Identity and Access Management (IAM); Okta experience is a big plus.
• Experience with Mobile Device Management (MDM) solutions: Microsoft Intune is a strong preference;
• Proficiency in either Google Workspace or Microsoft Active Directory.
• You’re comfortable reaching out to colleagues after ticket resolution to make sure they’re really satisfied and everything still works.
• Ability to explain technical topics clearly and simply in procedures, documentation and day‑to‑day support messages.
• Comfortable being in direct contact with people from different offices and seniority levels (including country and office managers) and providing hands‑on support.
• Excellent English skills (both written and verbal).
• Join us in building a better future
• We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility and have family-friendly policies in place.
• Our benefits include:
• Stock option plan - we believe in shared value creation
• Attractive Pension plan (fully covered by Fastned)
• A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities
• 29 holidays. Additionally, we give you 2 ‘Mission Days’ you can use to contribute to Fastned’s mission or to support a cause that is important to you
• You get access to our fully electric vehicle fleet (all charging expenses covered)
• Daily lunches, snacks & drinks are provided at our office locations
• Next to fun events year-round, we throw notorious Christmas parties and organise an amazing yearly trip abroad with all employees
• Other perks include flexible working hours, full travel compensation and the working gear of your choice
• Going the extra mile for parents: Beyond offering paid parental leave that goes well above the legal minimum, we provide personalised coaching through Foundree to support your well-being and confidence at every stage of your parental journey
• Understanding woman’s health is beneficial for all of us, fostering empathy, improving communication, creating a more inclusive workplace. That’s why we teamed up with Flouria, providing you with quick access to a broad range of women’s health professionals
• Interested in making an impact?
• We would love to have a conversation with you! Apply now, send us your CV and explain in your motivation letter why you’re excited about joining Fastned. Here are the next steps of the hiring process:
• First chat with the Recruitment team
• Technical interview with the Office IT Team Lead and a member of your future team
• Culture fit and Team Collaboration interview with the Head of Engineering and a member of your future team
• Final chat with the Director of Engineering.
• Then, it’s time to welcome you on board to Fastned!
• Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.
• If you have questions or need further information regarding your application, please contact our recruitment team via recruitment(at)fastned.nl