Support Associate

About this role

Responsibilities

• Supporting our customers, courier partners and venues via live chat and phone
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team, as well as other teams within Wolt
• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts in mornings, evenings, weekends and holidays - our support is open seven days a week from Monday - Sunday 08:00 - 22:00, on Fridays and Saturdays Lithuanian Support team works until 00:00
• You are fluent in the Lithuanian language, and you have professional working proficiency in English

Requirements

• Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account.
• Employee assistance program - offers practical information and counselling on a variety of topics not just to you, but also to your nearest and dearest, such as a family member.
• Wolt Health insurance after the probation period ends
• Wolt-wide training programs - our very own Wolt programs, role and country-specific trainings and self-service learning resources.
• Team budgets per year - to spend on dinners and activities with your colleagues.
• Coffee and snacks at the office.

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩 We are looking for Full-time (40 h/week) Support Associates to join our Support team in Vilnius! What you’ll be doing Supporting our customers, courier partners and venues via live chat and phone Ensuring that the delivery operations run smoothly Developing our support function together with the support team, as well as other teams within Wolt Our humble expectations You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment You can work in shifts in mornings, evenings, weekends and holidays - our support is open seven days a week from Monday - Sunday 08:00 - 22:00, on Fridays and Saturdays Lithuanian Support team works until 00:00 You are fluent in the Lithuanian language, and you have professional working proficiency in English What you’ll get by joining us Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account. Employee assistance program - offers practical information and counselling on a variety of topics not just to you, but also to your nearest and dearest, such as a family member. Wolt Health insurance after the probation period ends Wolt-wide training programs - our very own Wolt programs, role and country-specific trainings and self-service learning resources. Team budgets per year - to spend on dinners and activities with your colleagues. Coffee and snacks at the office. Probation period - 3 months. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙