Enterprise Account Manager – Account Growth
About this role
<p><strong>Want to be a part of a company that’s making a difference?</strong></p><p>We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver<strong> </strong>solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.</p><p>🌍 <strong>Impact:</strong> A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.</p><p>💡 <strong>Innovation: </strong>Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.</p><p>📈 <strong>Growth: </strong>Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.</p><p><strong>We're on a mission to protect people and the planet </strong>by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.</p><p><a target="_blank" href="https://www.ecoonline.com/careers/">Our culture code</a>, a set of principles that underpins our values, is our commitment to each other and working better together.</p><p><strong>Join EcoOnline and be part of a mission dedicated to driving positive change.</strong> Read on to learn more about the opportunity and how you can have a positive impact!</p><p><strong><br>About the Role:</strong></p><p>We’re looking for an <strong>Enterprise Account Manager – Account Growth (EMEA)</strong> to deepen and expand relationships across a portfolio of major enterprise customers across Europe. EcoOnline already partners with <strong>600+ enterprise clients in the UK & Ireland and 1,100+ globally</strong>, creating significant opportunity to drive cross-sell, upsell and broader multi-product adoption.</p><p>Your mission is to build long-term commercial partnerships, increase product penetration and unlock strategic growth opportunities within existing enterprise accounts. You will own a defined portfolio and develop structured account plans to maximise revenue, retention and overall customer value.</p><p>Working across our suite of EHS, Chemical Safety, ESG, Risk Management and Learning solutions, you will engage senior stakeholders, identify white space and lead complex expansion opportunities within large, multi-layered organisations.</p><p>This is a <strong>hybrid, field-based role requiring 1–2 days per week in the London office</strong>, with the remainder of time dedicated to customer engagement, strategic account development and on-site meetings.</p><p>This role is ideal for someone who thrives on stakeholder orchestration, long-term relationship building and driving commercial growth within complex enterprise environments.</p><p><strong><br>Key Responsibilities:</strong></p><ul><li><p>Manage and grow a defined portfolio of large enterprise customers.</p></li><li><p>Build strong relationships across multiple levels, including C-suite and operational leaders.</p></li><li><p>Identify and execute <strong>cross-sell and upsell</strong> strategies, mapping white space and multi-product opportunities.</p></li><li><p>Lead expansion and renewal cycles typically ranging from <strong>3–9+ months</strong>.</p></li><li><p>Partner with Customer Success to ensure strong value delivery and retention.</p></li><li><p>Collaborate with Marketing, Product, Solutions Consultants and RevOps to maximise account potential.</p></li><li><p>Maintain accurate pipeline, forecasts and CRM hygiene.</p></li><li><p>Represent EcoOnline at customer meetings, QBRs, sector events and industry forums.</p></li></ul><div><p><br></p></div><p><strong>What we're looking for:</strong></p><ul><li><p>Experience selling <strong>enterprise SaaS</strong> into complex organisations.</p></li><li><p>A strong record of <strong>account exp