Program Manager, Strategic Sales

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

As a Program Manager within the Strategic Sales team - the commercial engine that manages the partnerships with our largest customers, - you will drive the coordination and execution of initiatives that support the Strategic Sales team. You will play a key role in ensuring projects run efficiently, stay aligned with broader objectives, and contribute to the success of high-priority accounts. This role requires proactive collaboration across departments, problem-solving, and the ability to manage multiple moving parts to ensure seamless delivery.

While you will benefit from domain-specific experience (e.g. Sales Operations, Customer Success Operations, Product Operations, or onboarding.) the perfect candidate is first and foremost a program manager, expected to be able to flex their skillset across all domains where strategically needed. The ideal candidate is a data-driven a systems thinker who is comfortable being uncomfortable. You’ll be surrounded by a diverse and experienced team where knowledge sharing, growth, and support are foundational.

✅ Your mission, should you choose to accept it:

Grow the business - Develop strategies to grow our Strategic Sales through acquisition, deployment, adoption, partner satisfaction, and product implementation and innovation.

Identify Challenges and Opportunities – Be a domain expert for your program and identify high-impact opportunities to help the team achieve their OKRs.

Coordinate and Advocate – Represent the needs of Account Directors and customers, acting as the key point of contact for cross-functional projects and initiatives, and ensuring alignment across departments.

Drive Efficiency and Remove Blockers – Identify inefficiencies, standardise processes, and collaborate with teams to resolve obstacles and streamline operations.

Manage Risks and Monitor Progress – Proactively assess and mitigate risks, track project milestones, and ensure accountability through regular reporting and communication.

Support the Bigger Picture – Maintain a clear view of the end-to-end customer journey, coordinating stakeholders and ensuring projects and initiatives (both internally and externally-owned) are prioritised contribute to long-term success.

🤝️ You’ll be a great fit if you bring a few of the below with you:

Proven experience leading complex programs and managing multiple concurrent projects, with the ability to drive cross-functional alignment and execution.

SaaS experience is essential.

Experience working with enterprise customers is highly desirable; experience with large franchise models is a strong plus.

Strong experience working with Go-to-Market teams, with the commercial acumen to connect operational decisions to customer outcomes and revenue impact.

Experience working across multiple regions or international markets.

Hospitality or travel industry knowledge would be a major advantage.

Strong understanding of the end-to-end customer journey across functions such as Sales, Partner Management, Customer Success, Support, Deployment, Product Adoption, Solutions Architecture, and Product.

Proficiency with project management, process mapping, and data analysis tools, including Jira, Asana, Miro, Lucid, Excel, Google Sheets, Power BI, and SQL. Experience with Salesforce, Gainsight, NPS, or CSAT is a bonus.

Strong capability in process design, playbook creation, data analysis, and executive-level presentations.

Excellent organisational, communication, and stakeholder management skills, with the ability to influence in matrixed, fast-moving environments.

🎉 What’s in it for you?

Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech?

That success is powered by our incredible people and supported by the benefits that help them thrive.

🌍 Global benefits

No matter where you’re based, you’ll enjoy:

Participation in our company share program

Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)

Unlimited paid holiday (yes, really)

Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.