Senior Product Engagement Manager, Clarity

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.

We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.

We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

As a Senior Product Engagement Manager for Clarity - you will play a critical role in shaping the early customer experience and guiding strategic product direction during trials. Operating at the intersection of Product, Customer Success, and Go-to-Market, you will help define how customers adopt, evaluate, and realise value from an emerging product category.

The role requires strong product thinking, structured experimentation skills, and the ability to work effectively in evolving, ambiguous contexts. You will help define the processes, insights, and frameworks that guide product improvements and customer outcomes.

Your job will be to:

Help define and manage the Clarity trial program end-to-end, including POCs, pilots, onboarding, and early deployments

Run experimentation programs, including A/B tests and hypothesis-driven trials, to understand what drives activation and engagement

Analyse customer behaviour, usage patterns, and performance data to identify insights and improvement opportunities

Act as a product owner for trial-related workflows, translating learnings into clear requirements, recommendations, and prioritised opportunities for Product and Engineering

Identify friction points - technical, experiential, or organisational - and coordinate cross-functional solutions

Build strong relationships with stakeholders at both new and existing customers across eCommerce, digital, IT, and product teams

Provide Sales with early value stories, proof points, and risk indicators emerging from trials

Contribute to building scalable playbooks, onboarding materials, and experimentation guidelines

Help establish trial metrics, health indicators, and early success criteria

Your success story will be:

In 30 days: You understand the current trial motion, product landscape, and customer context. You begin identifying gaps and proposing opportunities for how we might evolve our approach

In 90 days: You are actively shaping how trials and experiments run, partnering across teams to test new workflows and influence early direction for Clarity product feature launches

In 180 days: You have helped define key elements of our emerging trial and experimentation motion, uncovering insights that guide product decisions and cross-functional ways of working

In 210 days: You meaningfully influence how we scale Clarity trials, experimentation, and early adoption, contributing to the frameworks and processes that support new capabilities and customer value

You have the following experience and qualities:

Professional Experience

4–6+ years of experience in Customer Success, Product Management, eCommerce, Operations, Growth, or similar roles

Proven experience designing and running A/B tests, experimentation programs, or structured discovery initiatives

Background working with SaaS, eCommerce, AI, or fast-moving startup environments

Demonstrated ability to operate effectively in ambiguous, evolving product landscapes, where processes and responsibilities shift

Experience collaborating with Product and Engineering teams to translate customer insights into clear requirements or solution proposals

Strong analytical skills with the ability to interpret usage data, identify patterns, and derive actionable insights

Comfortable leading customer-facing engagements across both new and existing accounts, particularly during early product adoption phases

Personal Qualities

Product-minded and curious, able to frame problems, define hypotheses, and contribute to product direction

Naturally collaborative and comfortable blurring traditional role boundaries to drive clarity and progress across teams

Proactive, resourceful, and able to create structure in environments where frameworks are still being defined.

Strong communicator capable of building trust with customers and internal stakeholders across eCommerce, digital, IT, and product functions

Organised and reliable, with the ability to manage multiple trials, experiments, and cross-functional initiatives simultaneously

Analytical and outcome-oriented, motivated by measurable customer impact and continuous improvement