Deliverability Consultant - Mobile Messaging

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.

We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.

We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

As a Mobile Messaging Deliverability Consultant at Bloomreach, you will play a key role in ensuring our customers’ mobile messages are successfully delivered to end users. You’ll work closely with experienced team members across Deliverability, Product, and Engineering to support both the operational and technical aspects of mobile messaging delivery.

This is a great opportunity for someone interested in messaging, compliance, and mobile marketing who wants to grow into a technical and strategic expert within the SMS and mobile messaging ecosystem.

Working from one of our European offices or from home on a full-time basis, you’ll become a core part of our Mobile Messaging Deliverability team. The salary starts from €3,000 gross per month for Slovakia.

What challenge awaits you?

Bloomreach supports customers sending high volumes of mobile messages across multiple regions, carriers, and sender types. Mobile messaging remains a critical channel for customer engagement, and maintaining reliable delivery at scale requires constant attention to carrier requirements, compliance rules, and performance signals.

Your challenge will be to support strong mobile messaging deliverability by monitoring performance, helping resolve issues, and ensuring messaging programs align with global carrier and regulatory standards.

Key responsibilities include:

Support Mobile Messaging Deliverability Efforts

Help manage questions around Mobile Messaging delivery performance including delivery rates, error codes, filtering, and carrier rejections using internal tools and dashboards. Assist in identifying Mobile Messaging deliverability issues and escalating complex cases to senior team members.

Carrier and Aggregator Support

Work with Mobile Messaging Vendors and carriers to help investigate delivery issues, blocking, or throughput limitations. Support the resolution of carrier specific deliverability and compliance challenges.

Sender Registration and Compliance

Assist with sender registration processes including SMS, RCS and Whatsapp. Review messaging programs for compliance with carrier rules, CTIA guidelines, and opt in requirements.

Performance Monitoring and Reporting

Track key performance indicators related to SMS deliverability and throughput. Help document trends, recurring issues, and improvement opportunities.

Campaign and Content Guidance

Provide guidance on Mobile Message content, sending patterns, and frequency to help optimise deliverability and reduce filtering. Support best practices around opt in flows, keyword management, and user experience.

You have the following experience:

Technical Expertise

Troubleshoot and help resolve technical issues related to Mobile Messaging delivery and message routing.

Assist with interpreting carrier error codes and delivery receipts.

Technical Expertise in Mobile Infrastructure

Strong understanding of mobile message sender type registering and setup

Understanding of data quality and complaint monitoring

Deliverability Strategy & Compliance

Compliance with global compliance regulations (CAN-SPAM, GDPR, CASL)

Familiarity with list hygiene and opt-in practices

Advising on mobile content, cadence, and audience targeting to support long-term deliverability

Analytical Problem Solving & Adaptability

Interprets key mobile performance metrics (e.g. click, complaint, block) to diagnose issues

Conducts root cause analysis and uses partner portals

Identifies and resolves deliverability issues efficiently and proactively

Adapts to evolving carrier behaviors, policy changes, and leverages new technologies (e.g., AI) to improve performance

Communication, Mentorship & Project Ownership

Ability to clearly explain technical issues to non-technical stakeholders

Skilled in providing actionable recommendations and documentation

Leads projects independently and mentors junior colleagues

Actively contributes to team performance and cross-functional collaboration