Account Manager

About this role

Responsibilities

• Manage your own portfolio of high impact accounts by aligning with the company’s goals and develop financial/operational strategies for partner success
• Build and maintain strong partner relationships through regular communication and meetings
• Study the data and generate reports on KPIs using Looker and our internal data system
• Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
• Strategically introduce new Wolt products to expand partnerships and increase revenue
• Drive revenue growth and operational improvements with data-driven management
• Re-negotiate terms and conditions with partners
• Working closely together with the marketing team to plan and execute promotional campaigns that drive growth and partner performance
• Use CRM to document your activities
• Project management: Take ownership of additional projects, ensuring that they are delivered on time and meet business objectives.
• Willingness to travel 1- 2 times per quarter to manage and visit accounts outside Vienna
• Solid account management experience from a high-paced environment (2+ years).
• You cultivate extensive mutually beneficial relationships.
• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker
• Excellent interpersonal skills, with the ability to collaborate effectively with diverse teams and adapt to the tone to suit the audience.

Requirements

• Proven track record of exceeding revenue targets and managing complex negotiations
• Strong communication and presentation skills, with the ability to influence
• Structured, detailed, tech-savvy and service-oriented.
• High ownership, team spirit and ambition to go beyond the obvious.
• Native-level German and fluent in English.
• Demonstrated experience in sales, hospitality and/or marketing is a plus.
• 🌍 Independent work in a dynamic, international team
• 💙 Employee Assistance Programme - therapy and wellbeing
• % Discount on your Wolt orders
• 🏋️ My Clubs partnership with discounted rates for your monthly sports program
• 💻 Modern work equipment
• 🚋 Wiener Linien Ticket
• 🏡 Hybrid working (2 home office days per week)
• 🙌🏼 Team building, sport and company events multiple times a year

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in more than 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. And now we are looking for a motivated Account Manager to join our team in Vienna! For Wolt, everything starts with restaurants. If there are no restaurants, there are no customers and if there are no customers, there are no couriers. Thus, restaurant operations are a crucial part of Wolt’s success in every city and country. Our restaurant operation is divided into three sections; acquisition, onboarding/support and long-term development (this is where you come into play!). What you’ll be doing Manage your own portfolio of high impact accounts by aligning with the company’s goals and develop financial/operational strategies for partner success Build and maintain strong partner relationships through regular communication and meetings Study the data and generate reports on KPIs using Looker and our internal data system Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions Strategically introduce new Wolt products to expand partnerships and increase revenue Drive revenue growth and operational improvements with data-driven management Re-negotiate terms and conditions with partners Working closely together with the marketing team to plan and execute promotional campaigns that drive growth and partner performance Use CRM to document your activities Project management: Take ownership of additional projects, ensuring that they are delivered on time and meet business objectives. Willingness to travel 1- 2 times per quarter to manage and visit accounts outside Vienna Our humble expectations Solid account management experience from a high-paced environment (2+ years). You cultivate extensive mutually beneficial relationships. Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker Excellent interpersonal skills, with the ability to collaborate effectively with diverse teams and adapt to the tone to suit the audience. Proven track record of exceeding revenue targets and managing complex negotiations Strong communication and presentation skills, with the ability to influence Structured, detailed, tech-savvy and service-oriented. High ownership, team spirit and ambition to go beyond the obvious. Native-level German and fluent in English. Demonstrated experience in sales, hospitality and/or marketing is a plus.