Payment Operations Expert (100%)
About this role
Are you drawn to the fast-paced world of Transaction Banking? Do you thrive under pressure, maintaining stability and precision even in dynamic environments?
If you’re both risk-aware and curious about the systems driving financial operations, and enjoy challenging the status quo to improve processes, we would love to meet you.
Your Role as a
Payment
Operations Specialist
Become a valued member of our Cash Services Team in Zurich, where
you’ll
collaborate with a group of 10
experienced
professionals from Business and IT, taking responsibility for all aspects of cash and liquidity management while handling over 40 currencies across diverse accounts. In this multifaceted role,
you’ll
oversee the processing of outgoing and incoming payment transactions, investigate complex cases, resolve kickbacks, and address due diligence inquiries with precision and
expertise
.
Every day will bring new opportunities as you tackle challenges, ensuring seamless communication with clients, stakeholders, internal teams, and counterparties. Your work will make a real difference as you contribute to improving our Straight Through Processing (STP) rate and
optimizing
processes. By working closely with IT and cross-functional teams,
you’ll
have the opportunity to develop innovative solutions and enhance operational efficiency in a dynamic, global environment.
What would your role be?
Handle a diverse range of payment transactions, including outgoing, incoming, and internal orders
and standing orders
ensuring
smooth and efficient processing.
Take full ownership of investigations and kickback management, resolving complex cases with
expertise
.
Oversee the entire Due Diligence workflow, ensuring compliance and accuracy at every step.
Build strong relationships by collaborating closely with internal and external clients, providers, and service facilitators.
Tackle and resolve reconciliation
items
, ensuring seamless financial operations.
Manage and
monitor
the RMA
t
ool to ensure secure and efficient communication with correspondent banks.
Oversee daily liquidity and cash management for our correspondent banks.
Drive innovation by proactively contributing to process optimization and supporting the implementation of new products and projects.
What are we looking for?
Requirements
- A strong foundation in banking, with a particular focus on payments, including knowledge of payment systems, processes, and industry trends. This expertise will enable you to navigate the financial and payments landscape with confidence
- Expertise
- :
- In-depth knowledge of financial markets and payment services, with hands-on experience in systems like Avaloq and SWIFT.
- Mindset:
- You thrive on solving complex challenges, excel at building lasting client relationships, and have a customer-first approach in everything you do.
- Attributes
- :
- Resilient
- , adaptable, quick-thinking, and a true team player with project management or process optimization experience.
- Languages:
- Fluent in German with solid English skills to communicate effectively in an international environment.
- What do we offer?
- At Vontobel,
- we’re
- committed to fostering an environment that celebrates diverse talents and perspectives.
- We
- offer
- :
- A truly agile workplace with a collaborative culture based on mutual trust.
- Continuous learning opportunities to support your professional growth.
- An inclusive environment, encouraging open dialogue and cross-departmental collaboration.
- Flexible working arrangements, including home office options and adaptable hours.