Support Agent
About this role
About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Responsibilities
- Provide technical support to customers and partners via phone and email
- Provide basic training to customers and colleagues
- Ensure SLA compliance
- Respond to and resolve customer requests across multiple channels
Requirements
- Stay ahead of the workload through a proactive approach
- Contribute to building a strong, service-oriented team culture where knowledge sharing is central
- Customer service experience
- Fluency in Finnish and
About nShift
nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania. Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors! If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time. Purpose of Role nShift is on an exciting high-growth journey and we are looking for a Support Agent to join our team in Helsinki or Gothenburg, ensuring our customers have a great experience. With nShift products being critical within our customers' end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner. You will work with a wide range of cases, collaborate with internal teams, and support our partners with complex troubleshooting - making for a varied and dynamic workday alongside your colleagues. The area of responsibility includes: Provide technical support to customers and partners via phone and email Provide basic training to customers and colleagues Ensure SLA compliance Respond to and resolve customer requests across multiple channels Stay ahead of the workload through a proactive approach Contribute to building a strong, service-oriented team culture where knowledge sharing is central Skills and experience Required professional qualifications: Customer service experience Fluency in Finnish and