Business Partner GBS

What You’ll Do as a Technology Business Partner - Global Business Services As Primark continues to strengthen and scale its Global Business Services (GBS) operations, the Technology Business Partner GBS will play a pivotal role in bridging Primark’s global technology teams with GBS operations; Primark GBS Team and GBS Partner’s Mumbai service centre. In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:   Single Technology Contact for GBS (Primark & Partner) Act as the central point of contact for all technology-related matters impacting GBS, ensuring consistent ways of working, effective collaboration, and smooth delivery of technology services and changes across global and Mumbai-based operations. Relationship & Stakeholder Management Build strong, trust-driven relationships with GBS teams, business leaders, and global technology stakeholders; represent Technology in operational reviews, planning forums, and governance discussions to align GBS needs with Primark’s technology strategy and standards. GBS Technology Enablement Lead and support the onboarding and technology enablement of GBS capabilities—including new services, processes, and teams—ensuring access to appropriate Technology systems, tools, support models, and documentation while bridging communication between GBS and central Technology teams. Issue, Risk & Dependency Management Own end-to-end coordination of technology issues impacting GBS by working with Infrastructure, Applications, Security, Support teams, and third parties; track and escalate risks, dependencies, and service-impacting issues to ensure timely resolution aligned with governance and SLAs. Project & Change Delivery Oversight Partner with PMO and delivery teams to manage Technology projects and changes across applications, reporting, automation, data, and infrastructure; ensure GBS requirements are embedded in scope, planning, testing, deployment, and operational readiness for go‑live transitions. Continuous Improvement, Governance & Strategic Reporting Identify opportunities for process improvement and service maturity; support adherence to Technology controls, security policies, and data protection requirements; contribute to the GBS technology roadmap while providing regular updates to senior stakeholders on performance, risks, and progress.

What You’ll Get  People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.   Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

What You’ll Bring  Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:  Technology Partnership & Global Experience Proven background in Technology Business Partnering, Technology Relationship Management, or Technology Service Delivery within a global organisation, with experience supporting Shared Services or Global Business Services (GBS) environments. Technology & Service Management Expertise Strong understanding of enterprise and operational technology landscapes—including applications, infrastructure, reporting, and service management—along with exposure to ITIL, Agile, or other structured delivery methodologies. Cross‑Functional & Supplier Management Demonstrated ability to manage cross-functional teams and third‑party suppliers, including experience working with or supporting offshore service centres, particularly in India, and familiarity with multi‑geography operating models. Stakeholder Engagement & Communication Excellent communication, influencing, and stakeholder management skills, with the ability to engage effectively at all organisational levels and work within multicultural, globally distributed teams. Autonomy, Problem‑Solving & Decision‑Making Strong analytical, problem-solving, and decision‑making skills, with the ability to work autonomously, manage competing priorities, and deliver outcomes in a fast‑paced environment. Enterprise Platform Knowledge Working knowledge of key enterprise platforms such as Oracle Retail, Microsoft technologies, ServiceNow, or similar large-scale business systems. Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.   About Primark  At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over