Customer Support Engineer – Atomic spectroscopy

About this role

Responsibilities

• In this role, you will work directly in customer laboratories across The Netherlands and Belgium, supporting Agilent’s spectroscopy portfolio in real-world, high-expectation environments. As a customer support engineer you are the
• eyes and the ears
• of the company. Every day, at another customer site make sure that the customers are satisfied with the solutions we offer. You will handle
• technically demanding cases
• , make independent decisions in the field, and build long-term trust with customers who rely on your expertise. Making sure that our customers get the high-class service they deserve.
• This is not a purely reactive service role. You will be expected to
• anticipate issues, optimize performance, and raise the technical bar
• —both for customers and internally.
• Deliver
• advanced on-site support
• including installation, implementation, optimization, maintenance and repair services.
• Troubleshoot and resolve
• complex system, method, hardware and software issues
• , often under time pressure.
• Act as a
• technical authority
• for customers, advising on best practices, preventive maintenance and system configurations.
• Proactively identify potential risks and performance limitations before they impact customer operations.
• Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures.
• Serve as an
• internal escalation point
• for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D.
• Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards.
• Share expertise by delivering technical training, workshops or mentoring for colleagues and customers.
• Support key or high-volume customers, including calibration and qualification activities when required.

Requirements

• What You Bring
• We are looking for someone who combines
• hands-on atomic spectroscopy expertise
• with strong professional judgment.
• Degree in Chemistry.
• Solid practical experience with
• ICP-OES/MS systems
• Proven ability to work independently in laboratory environments and manage complex customer situations.
• Clear, confident communication skills—both verbal and written.
• Fluency in
• Dutch and English
• .
• Valid driving license and willingness to travel.