Customer Success AI Transformation Intern, Paris

About this role

Requirements

• Currently enrolled in an engineering school or pursuing a technical degree in computer science, software, data, or a related field
• Looking for a gap year internship or end-of-studies internship
• Exposure to projects involving APIs, automation, internal tools, or AI-related use cases
• Hands-on experience with Python or another scripting language
• Strong analytical mindset with rigorous problem definition and structured thinking
• Curiosity and adaptability with eagerness to learn
• Ability to translate operational needs into practical solutions
• Strong problem-solving skills and hands-on approach
• Comfortable collaborating with both technical and non-technical stakeholders
• Tools Used
• Python, APIs, automation platforms, no-code/low-code tools (familiarity is a plus)
• Languages
• English: Fluent
• French: A plus
• Compensation, Perks & Benefits
• Pay Range: €1,200 - €1,400 per month (depending on profile)

About Mirakl

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information, visit www.mirakl.com. Mirakl in Numbers: 🗓️ Founded in 2012 | Member of French Tech Next40 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate: 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success 🏆 Get Things Done: We prioritize action and efficiency for impactful results 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture 🤝 Satisfy & Empower Clients: We're committed to our clients' success The Team You'll Join You'll be part of our Customer Success organization, working directly with Alexandre, our Customer Success AI Transformation Lead. His mission is to transform how Customer Success teams operate through AI and automation. Together, you'll help identify, test, and deploy AI-powered solutions that improve internal workflows, reduce manual work, and increase team efficiency—working at the intersection of engineering, operations, and business to turn operational pain points into practical, scalable tools. This is a 6-month internship based in Paris. Your Impact Support the development and improvement of AI agents, automations, and lightweight internal solutions that help Customer Success teams work more efficiently Help turn early AI experiments into practical, reusable solutions that can be adopted more broadly across teams Analyze Customer Success processes to identify repetitive tasks and inefficiencies, proposing AI and automation opportunities with tangible business value Run experiments, troubleshoot issues, gather user feedback, and continuously improve tools based on adoption and impact Support documentation, knowledge sharing, and internal enablement to help teams adopt new AI-powered ways of working What You'll Bring to the Role