People Partner - Consumer Relationships

About this role

Responsibilities

• Partner and challenge the Consumer Channels Executive team as their People Partner, translating business priorities into an actionable people plan and measurable outcomes, working closely with P&P Centres of Excellence.
• Support delivery of the Consumer Channels people strategy, aligned to the Consumer Relationships People Plan and Group People Plan—embedding Group purpose and values in how work gets done.
• Shape workforce and capability planning—using insight to inform demand/capacity, organisation design, role evolution and skills build across digital, telephony and face-to-face service.
• Land and embed change at pace—partnering with P&P colleagues to implement people initiatives, products and policy changes in a way that works for a customer-facing, operational environment.
• Evolve the operating model and ways of working to increase speed, reduce friction and improve colleague experience and productivity.
• Drive leadership effectiveness and performance through coaching, talent planning and team interventions that build high-performing, inclusive leadership teams.
• Collaborate across the Consumer Relationships People Partnering team to share best practice, improve how we work, and deliver joined-up outcomes across the CR agenda—embracing agile ways of working and continuously building confidence in AI learning and tools to increase effectiveness and impact.
• About working for us:
• Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
• We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
• As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.
• We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.
• We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know
• Our ways of working:
• We support business teams across the UK and some occasional travel will be required.
• We work on a hybrid basis with at least 40% of our time spent in the office.
• We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• If you’re excited by the thought of becoming part of our team, get in touch!
• We’d love to hear from you!
• At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
• We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
• We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.