Customer Manager
SVK - Bratislava - Bratislava (Digital Park II)CompetitiveFull time0 applicants
About this role
Job Description
To improve the lives of patients with Pulmonary Hypertension (PH), we are looking for a self-motivated and results-driven individual for an unlimited permanent position as Customer Manager. Purpose of the role is to take over our existing PH business in Slovakia and build a network of referral regional centers to optimize PH Patient Journey to accelerate a new product launch. The Customer Manager will work closely with marketing on event management, creation of materials and innovative projects. While experience with rare diseases is a plus, we welcome candidates with a strong background in specialty pharmaceutical sales who would like to widen their marketing and patient journey experience.
Responsibilities
- Key Account Management
- Lead and develop strong and enduring relationships with PH Centers of Excellence (CoE) in Slovakia.
- Understand CoEs needs, challenges, and opportunities to provide value-added solutions to optimize patient journey of PH patients.
- Create and execute account growth strategy and execution plans that align with company goals with market trends analysis to identify opportunities and risks
- Identify drivers and barriers and pro-actively share relevant feedback with PAH Brand Lead and the cross-functional team, to ensure an optimal understanding of the market and to drive the marketing and sales strategy
- Reporting and support on demand planning and forecasting
- Patient Journey Optimization
- Build a network of accounts among Cardiologists, Pulmonologists and Rheumatologists for referring PH to the CoEs to speed up the time to diagnosis
- Educate selected accounts on PH and organize multidisciplinary meetings to ensure optimal regional cooperation
- Execute multidisciplinary seminars to connect key stakeholders in different regions for optimization of Patient Journey
- Brand management
- Reporting and support on demand planning and forecasting
- Responsibility for disease & product materials for effective HCP education.
- Basic Qualifications
- University degree
- Key Account Management experience in a pharmaceutical industry (min 2 years)
- Proven negotiation, communication and networking skills.
- Knowledge of the pharmaceutical market and regulations.
- PC skills (user level – Word, Excel, PowerPoint).
- Driving license B, with the ability to travel within territory and domestically as required.
- Native Slovak speaker.
- Customer centric, business-oriented mindset and focus on delivering results.
- Entrepreneurial mindset.
- Preferred Qualifications
- Experience with specialty / center care products.
- Experience in Cardiology, Pulmonology, Rheumatology
- Experience with omnichannel approach
- Experience with medical argumentation