Service Management Professional

Join us in shaping the future of AI-enabled Service Management

We are expanding our footprint in Service management domain and are currently looking for experienced Service management professionals to join our extraordinary Service Integration unit. In this role, you will work at the heart of complex and interesting customer environments and play a key role in shaping the future of in AI enabled Service Management, IT processes and way of working. You'll act as a trusted advisor for our customers and help them turn service management into real business value.

If you are hungry to learn something new every day, have great communication skills, a positive can-do attitude, and the courage to challenge our customers and yourself, you will enjoy working with us.

You will be surrounded by a team of experienced Service management professionals ready to support and share their knowledge at every turn of your journey.

An ideal candidate will have: Extensive knowledge and practical experience in core Service management and SIAM practices

Hands-on experience with Service management platforms e.g. ServiceNow

Experience and willingness in applying AI capabilities

Ability to translate complex concepts into practical, value-driven solutions

Solid collaboration and communication skills

Positive energy, enthusiasm, and a sense of humor while inspiring those around you

We expect strong interpersonal skills and the ability to communicate fluently and effectively with both IT and business stakeholders in Finnish and English.

What's in it for you?

Want to work with world-class technologies, best-in-class business technology management practices and a team of experts? You're in the right place with us.

As a Sofigator, you get the opportunity to work with knowledgeable and driven colleagues, develop and challenge yourself and create sustainable value for our customers. We have an international, vibrant and fun culture with great openness and flexibility. We value every S