Sr. Instructional Designer - Success Enablement Group

About this role

Responsibilities

• Business Collaboration Communication and Delivery
• Consult and collaborate with project teams, training leadership, and business leaders to propose learning solution design and strategy.
• Use influence and exceptional communication skills to help business partners understand and buy into learning strategies.
• Interface with legal and business leadership to obtain approval signoff on materials before deployment.
• Facilitate train-the-trainer sessions and prepare reports on skill assessments, training participation, and related topics.
• Promote consistency in learning across the organization and operationalize the overall learning strategy.
• Align learning solutions with business priorities and key performance indicators (KPIs) to ensure strategic relevance.
• Change Management
• Lead efforts to anticipate business needs, identify performance gaps, and generate innovative learning solutions.
• Partner with leadership to coordinate and execute creative strategies to close performance gaps.
• Serve as liaison for business partners’ tactical projects and strategic initiatives, ensuring early engagement to meet long-range performance improvement needs.
• Address ongoing learning needs and manage internal and external opportunities for employee development.
• Monitor and evaluate training techniques and materials to ensure currency and incorporation of the newest techniques.
• Support enterprise transformation through learning initiatives that align with organizational change efforts.
• Instructional Design
• Apply adult learning theory and instructional design models to create engaging, interactive, and performance-based learning materials.
• Employ blended learning approaches including role plays, teach backs, case studies, and simulations.
• Create learning using appropriate modalities: self-directed, virtual, instructor-led, and adaptive learning.
• Develop assessment strategies using pre-learning skill assessments, competency self-assessments, knowledge checks, and final tests.
• Possess advanced skills in eLearning authoring tools such as Articulate Storyline, Rise, Camtasia, Engage, Drillster, Questonbank, Co-pilot 365, JavaScript, video, and audio.
• Ensure all deliverables align with design best practices, e-learning standards, and templates.
• Demonstrate proficiency in LMS platforms (e.g., Workday Learning, Cornerstone, SuccessFactors) including course setup, tracking, reporting, and user management.
• Leverage LMS analytics to monitor learner progress and optimize content delivery.
• Performance Support
• Conduct customer needs analysis and identify business and performance impacts.
• Respond to business needs with learning solutions that include measurable objectives focused on behavioral outcomes.
• Evaluate program and curriculum effectiveness through data collection and measurement against defined goals.
• Identify curricula updates and performance support needs; maintain and enhance existing materials using feedback from legal, SMEs, business leaders, and peers.
• Create sustainable and evolving Learning Journeys to support staff development and career progression.
• Track deliverable effectiveness and organizational measures such as AHT (Average Handle Time), Quality, and Profitability.
• Learning Analytics
• Use data to evaluate learner engagement, completion rates, assessment scores, and performance improvement.
• Leverage dashboards and tools (e.g., Power BI, Tableau, LMS analytics) to present insights to stakeholders.
• Identify trends and gaps to inform future learning strategies and enhance curriculum effectiveness.
• Project Management
• Apply project management concepts to ensure timely and high-quality delivery of learning projects.
• Lead or participate in project teams to meet milestones and deliverables.
• Design programs that provide technical, functional, and project management expertise.
• Set work priorities and apply problem-solving and critical thinking to make sound decisions.
• Demonstrate strong time management and resource coordination skills.
• Align learning project outcomes with strategic business goals and report on progress using defined success metrics.

Requirements

• Minimum of 5 years’ experience in a corporate learning organization.
• Bachelor’s degree in Instructional Design or related field, or equivalent business experience.
• Excellent performance consulting, facilitation, and project management skills.
• Strong writing, editing, and verbal communication skills.
• Skilled in Microsoft Office Suite and e-learning software.
• Well-developed critical thinking and time management abilities.
• Working understanding of adult learning theory.
• Proficiency in ADDIE design methodology (AGILE experience a plus).
• Effective relationship-building and collaboration skills in a corporate environment.

About Hartford Financial

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