Technical Product Owner – ServiceNow IRM
About this role
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
As a ServiceNow IRM Solutions Engineer, you drive the successful delivery and evolution of Roche’s Information Risk Management capabilities on the ServiceNow platform.
You combine product ownership, strong ServiceNow expertise, and hands-on delivery capability to ensure scalable and compliant solutions supporting Governance, Risk & Compliance (GRC), Third-Party Risk Management (TPRM), and Privacy.
In this role, you translate business, security, privacy, and regulatory requirements into clear and implementable user stories, enabling engineering teams to deliver efficiently and with clarity. You own the delivery backlog and ensure alignment with the product roadmap, enterprise architecture, and strategic priorities.
Beyond backlog ownership, you actively support delivery when needed — contributing to analysis, configuration, testing, troubleshooting, and solution validation to ensure successful and high-quality outcomes.
Your goal is to ensure that ServiceNow capabilities supporting information risk, third-party risk, and privacy management are delivered in a scalable, reliable, and compliant way, enabling Roche to manage information risks effectively across the enterprise.
Description of the area
Job Responsibilities
Strategic Backlog Management
: Own and refine the ServiceNow IRM, GRC, TPRM, and Privacy backlogs, ensuring a prioritized pipeline of work that aligns with the product roadmap and business value.
Architectural Guidance
: Interpret solution and process architectures to guide delivery, ensuring all configurations and integrations align with ServiceNow platform best practices.
Requirements Engineering:
Translate complex business, regulatory, and security requirements into clear, actionable
user stories
with well-defined
acceptance criteria
.
Transparent Delivery
: Maintain visibility into progress, dependencies, and risks, while balancing team capacity and business urgency
Cross-Functional Alignment:
Bridge the gap between
ITIL-based processes
, cybersecurity governance, and technical implementation to ensure a cohesive risk management ecosystem.
Requirements
- Education / Experience
- Bachelor’s or advanced degree in
- Information Technology, Engineering, Computer Science, or a related discipline.
- 5+ years of experience in technical product ownership, product/service management, technical analysis, or delivery leadership.
- 5+ years of hands-on experience in software delivery and ServiceNow platform implementation.
- Demonstrated experience translating complex business or regulatory requirements into implementable technical work items.
- Experience working in Agile delivery environments with backlog ownership and roadmap alignment.
- Experience working with ServiceNow IRM, GRC, Risk Management, TPRM, or Privacy Management modules.
- Experience working in regulated industries (pharmaceutical, biotechnology, healthcare, or similar) is a plus.
- Technical Skills
- Strong knowledge of ServiceNow IRM, GRC, TPRM, and Privacy Management capabilities.
- Understanding of ServiceNow platform architecture, configuration, and integration patterns.
- Familiarity with information risk management, cybersecurity governance, and privacy risk management practices.
- Understanding of ITIL-based processes in enterprise environments.
- Experience supporting regulated IT environments and system validation activities is a plus.
- Strong understanding of software delivery methodologies and backlog management practices.
- Ability to interpret solution, information, and process architecture to guide delivery.
- Additional Qualifications
- Demonstrates servant leadership and VACC behaviors, fostering collaboration and delivery excellence.
- Ability to coordinate cross-functional teams and drive delivery outcomes.
- Strong communication and stakeholder management skills.
- Ability to navigate complexity, manage ambiguity, and drive clarity in delivery.
- Enterprise mindset with the ability to break down silos and align teams around shared objectives.
- Demonstrates intellectual curiosity, integrity, and a passion for innovation.
About Roche
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.