IT Manager (Service Owner) - HR Document Management Systems and Reporting
About this role
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Role: IT Manager - HR Document Management Systems and Reporting
Responsibilities
- Service Delivery
- Own the service lifecycle roadmap, ensuring alignment with business objectives
- Define and track KPIs and SLAs to ensure service performance and quality
- Maintain the service catalogue, documentation, and compliance with security and company standards
- Identify and mitigate risks to ensure service stability and continuity
- Solution Design & Delivery
- Lead the design and implementation of HR technology solutions aligned to business needs
- Translate requirements into delivery plans, including effort estimation and timelines
- Oversee testing strategies to ensure high-quality, reliable solutions
- Ensure clear and up-to-date application documentation and user materials
- Vendor & Contract Management
- Manage relationships with SaaS providers and external vendors
- Ensure effective collaboration between internal teams and partners
- Oversee contracts and escalate issues where required
- Escalation Management
- Act as the primary escalation point for critical service issues
- Work closely with support teams to drive resolution
- Maintain clear communication with stakeholders throughout
- Service Review & Reporting
- Lead regular service reviews with key stakeholders
- Provide insights on service performance, quality, and improvements
- Maintain visibility of system landscape and integrations
- Budget Management
- Own and manage the service budget, ensuring alignment with financial targets
- Monitor costs, identify variances, and drive optimisation
- Partner with Finance on reporting and month-end activities
- Team Leadership
- Lead and develop internal teams and external resources
- Set objectives, monitor performance, and provide ongoing feedback
- Support career development and foster a collaborative, high-performing environment
- Required Skills and Experiences
- 8+ years of relevant working experience in application and IT Service delivery within global corporate environment, preferably in IT delivery for HR function
- 3+ years in a similar Service Owner role.
- Understanding and experience in IT Service Delivery and technologies for HR function
- Experience working with Saas solutions: PeopleDoc, Snowflake